The Scenario
Your customer success team wraps up every quarter with an NPS review. The ritual is always the same: someone opens Delighted, clicks Export, waits for the CSV, opens it in Excel, discovers the column headers don't match the workbook you've been building all quarter, and spends the first twenty minutes just cleaning up the import before any actual analysis can begin.
This quarter you have 600 responses. The VP of CS wants a breakdown of detractor comments segmented by plan tier by end of day.
The bad version:
- Export the CSV from Delighted, open it in Excel, find that the "score" column is labeled "score_value" this time and nothing maps cleanly to your existing table
- Manually add a column to classify each score as promoter, passive, or detractor using a COUNTIF, then copy-filter the detractors to a separate worksheet
- Cross-reference against your customer list by matching emails row by row — 600 rows, one at a time — to pull in plan tier
The analysis your VP needs is achievable. But half the day is gone before you write a single insight.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook, understands what you are looking at, and through its built-in Delighted integration it can pull every NPS response — with score, comment, email, and date — directly into your workbook without an export in sight.
Fetch all Delighted survey responses from the past 90 days and write respondent email, NPS score, comment, and response date into columns A through D of the NPS Results sheet
What You Get
- Column A: respondent email address
- Column B: NPS score (0–10)
- Column C: open-text comment exactly as submitted
- Column D: response date formatted as YYYY-MM-DD
- All 600 rows populated in one pass, paginated automatically across multiple API calls
What If the Data Is Not Quite Ready
The score column needs a label for segment filtering
Fetch all Delighted responses from the past 90 days, write email, score, and comment into columns A through C of the NPS Results sheet, then add a label in column D — 'Promoter' for scores 9–10, 'Passive' for 7–8, 'Detractor' for 0–6
You only want detractors, and you need their plan tier from a second worksheet
Get all Delighted responses with a score of 0–6 from the past 90 days, match each email against column A of the CustomerList sheet, pull the plan tier from column C of that sheet, and write email, score, comment, and plan tier into the Detractors sheet
The comment field has a lot of noise — you need word count added
Fetch all Delighted detractor responses (score 0–6), paste their email and comment into columns A and B of the Detractors sheet, then add a column C counting the word count of each comment
Full cleanup and analysis in one shot
Fetch all Delighted survey responses from the past 90 days, classify each as Promoter/Passive/Detractor in column D, filter only detractors into a separate Detractor Review sheet with email and comment, match each email against column A of CustomerList to add plan tier in column E, then calculate the overall NPS score and write it to cell A1 of the Summary sheet
The pattern across all of these: you're not cleaning first and acting second. You ask for both in one prompt.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook where you'd normally paste a Delighted CSV export, then ask it to pull the last quarter's NPS responses and classify them by segment. Or explore a sibling task like enrolling a batch of contacts into Delighted or calculating your NPS score from live data. See everything this integration can do on the Delighted + Excel overview.