The Scenario
You are the customer engagement lead who ran an SMS survey last week. The question was simple: reply with a number from 1 to 5 to rate your last support experience. You sent it to 4,000 customers through Dripcel. Eight hundred of them replied.
Those replies are sitting in Dripcel. You need them in an Excel workbook so you can calculate the average score, flag the 1s and 2s for a follow-up call, and get a summary to the VP of Customer Success before the Monday morning sync.
The bad version:
- Scroll through Dripcel's inbox interface looking for inbound SMS replies, because the filter for replies from the last 30 days is not where you initially expected to find it.
- Copy each reply manually into an Excel workbook — phone number, reply text, timestamp — for 800 rows.
- Get through 200 rows, realize you missed one, and lose your place entirely when a Teams notification pulls you away.
The Monday morning sync is not waiting. And 800 rows of manual copying is not where your attention belongs.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your workbook and pulls data from Dripcel through its built-in integration — so you can land all 800 replies in the workbook without opening Dripcel's inbox.
Fetch all Dripcel replies from the last 30 days and paste reply content, sender phone, and date into the 'Inbound SMS' Excel tab.
What You Get
- All inbound SMS replies from the last 30 days pulled from Dripcel in one pass.
- Reply content, sender phone, and date written into the 'Inbound SMS' tab — one row per reply.
- Dates in a consistent format, replies sorted by received time.
- If any replies couldn't be fetched, a note in the workbook indicating the count so you can check Dripcel directly for edge cases.
What If the Data Is Not Quite Ready
You want to add a column that classifies each reply as a score (1–5) or an unrecognized response
Fetch all Dripcel replies from the last 30 days. Write sender phone, reply content, and date into the 'Inbound SMS' tab. Add a 'Score' column: if the reply text is a single digit between 1 and 5, populate it with that number; otherwise write 'Unrecognized'.
You only want replies from a specific campaign
Fetch all Dripcel replies to campaign ID 9210. Write phone, reply text, and received timestamp into the 'Survey Replies' Excel tab.
You want to combine replies from two campaigns that ran the same survey question
Fetch all Dripcel replies to campaign IDs 9210 and 9211. Merge them into a single 'Survey Replies' tab with columns: Phone, Reply, Timestamp, Campaign ID. Sort by received timestamp.
You want to pull replies, classify scores, filter for detractors, and add a summary in one shot
Fetch all Dripcel replies from the last 30 days. Write phone, reply content, date, and score (1–5 if recognized, 'Other' if not) into the 'Inbound SMS' tab. Flag rows with a score of 1 or 2 in a 'Follow Up' column. At the top of the tab, write a summary: total replies, average score, count of detractors (1–2), count of promoters (4–5).
The same prompt that pulls the replies is the one that hands you the summary and the follow-up list.
Try It
Get the 7-day free trial of SheetXAI and open a blank Excel workbook, then ask it to pull all inbound SMS replies from Dripcel into the workbook for scoring and analysis. You can also see how SheetXAI handles delivery log audits or the full Dripcel integration overview.