The Scenario
You are a customer success manager. Your team had a product outage two weeks ago. The fallout is sitting in an Excel workbook on OneDrive: 60 rows, each one a customer-reported issue with a title, description, priority (P1, P2, or P3), and the account GUID of the affected customer.
Your VP wants every issue in Fireberry as a support ticket before the 8 AM stand-up. It is 7:15 AM.
The bad version of this morning:
- You log into Fireberry and start creating tickets manually
- Each one: copy the title from the workbook, paste the description, set the priority, link the account
- Row 8: you paste the wrong description — it's the one from row 7
- Row 14: you forget to link the account
- Row 23: you realize the last six tickets were all set to P2 when three should be P1
- It is 8:10 AM. You have 35 tickets created and are walking into the stand-up with half the workbook done
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that creates the Fireberry tickets row by row and logs the result back to the workbook so every row is accounted for.
Open the SheetXAI sidebar and type:
Create a Fireberry ticket for each row in this workbook — use column A as the title, column B as the description, column C as the priority, and link each ticket to the account GUID in column D. Write each new ticket GUID into column E so I can verify which rows succeeded.
SheetXAI creates all 60 tickets with the correct priority and account link and writes each GUID back into column E. You walk into the stand-up with 60 tickets created and a workbook where column E confirms every one.
What You Get
A workbook where the work is confirmed:
- 60 Fireberry tickets created — one per row, correct priority and account link
- Column E filled — the Fireberry ticket GUID for each row
- No manual data entry — every field came from the workbook
Any row where column E is blank after the run is a row to investigate. Everything else is confirmed.
What If the Data Is Not Quite Ready
Outage issue workbooks assembled quickly have predictable gaps.
When some rows are missing a description
Three rows have a title but an empty description because the customer only reported the issue by phone.
Create a Fireberry ticket for each row. For rows where column B is blank, use the title from column A as the description and add the note "Description pending — follow up with customer." Write GUIDs into column E.
When priorities need to be inferred for rows where column C is blank
Some rows have priority left blank because the team was moving fast.
For each row, create a Fireberry ticket. If column C is blank, infer the priority from the issue title: use P1 for titles containing "data loss," "system down," or "cannot access," and P2 for everything else. Write the inferred priority into column C before creating the ticket so the workbook reflects what was used. Write GUIDs into column E.
When tickets should be assigned based on account region
Your team splits accounts by region and each region has a dedicated agent.
For each row, create a Fireberry ticket linked to the account in column D. Look up the account's region in Fireberry and assign the ticket to the agent in my 'Agent Assignments' tab for that region. Write GUIDs into column E.
When you need a full pre-flight cleanup plus creation and a confirmation summary
Scan this workbook before creating tickets. For rows where column D is blank or not a valid Fireberry account GUID, write them to a 'Needs Review' tab and skip creation. For rows where column C is blank, infer priority from the title. For all valid rows, create the Fireberry ticket with the correct fields. Write GUIDs into column E. When done, write a summary at the top: tickets created, rows sent to Needs Review, and any inferred priorities.
The pattern: the workbook is both the source and the audit trail. Describe the creation rules once and SheetXAI applies them to all 60 rows.
Try It
Get the 7-day free trial of SheetXAI and point it at your next issue list in Excel, then ask it to create all the Fireberry tickets in one pass. The Fireberry integration is included in every plan. For related workflows, see how to export your Fireberry support queue for triage or the Fireberry in Excel overview.