The Scenario
The legal team sent a request on Tuesday: they need a full list of all Flutterwave chargebacks from the last quarter, grouped by status, with a total disputed amount per currency, for an audit response that goes out by Friday. You're the risk analyst. This is your ticket.
You've never pulled a chargeback report from Flutterwave before. The person who used to do it is no longer at the company. What you know: the data is somewhere in the dashboard, the export probably works, and Friday is three days away.
The bad version:
- You find the Chargebacks section in the dashboard. The export gives you a CSV with 14 columns, of which you need 5.
- You open it in Excel, delete the nine columns you don't need, rename the headers to match the audit template legal sent you, and realize the "status" field uses values like "awaiting_bank_confirmation" rather than the simplified "pending" / "resolved" your template expects.
- You write an IF formula to normalize the statuses, realize there are two more status values you didn't account for, update the formula, then manually calculate the totals per currency by inserting a SUMIF at the bottom.
- You send a draft to legal. They come back with a question about a specific transaction reference that isn't matching their records. You have to go back into the dashboard and look it up manually.
It's Thursday evening.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your layout, pulls all Flutterwave chargeback records through its built-in integration, and writes them into the workbook with the columns you specify — no CSV cleanup, no status normalization by hand.
Pull all Flutterwave chargebacks from the last 90 days into this Excel sheet and add a total disputed amount row at the bottom grouped by currency
What You Get
- One row per chargeback: transaction reference, amount, currency, status, created date.
- A total disputed amount summary row at the bottom, grouped by currency.
- Statuses come through as returned by the Flutterwave API — you can ask for normalization in the same prompt.
- The transaction reference column is full and searchable, so individual lookups don't require going back to the dashboard.
What If the Data Is Not Quite Ready
You need the full chargeback list without the 90-day filter for an annual audit
Fetch all Flutterwave chargebacks and write transaction reference, amount, currency, status, and created date into this sheet, then add a total disputed amount row at the bottom grouped by currency
You need to normalize the status values to simplified labels before the audit report goes out
Fetch all Flutterwave chargebacks and write transaction reference, amount, currency, created date, and raw status into columns A–E. In column F, write a simplified status: "pending" for any awaiting status, "resolved" for won or lost, and "other" for anything else.
Legal wants the chargebacks grouped by currency with subtotals, not one flat list
Fetch all Flutterwave chargebacks from the last 90 days, sort by currency, write transaction reference, amount, currency, status, and created date into this sheet, and add a subtotal row for each currency group showing count and total disputed amount
Full audit package: filter by date, normalize statuses, group by currency, total by status, and flag high-value disputes
Fetch all Flutterwave chargebacks from 2025-01-01 to 2025-03-31. Write transaction reference, amount, currency, created date, and raw status into columns A–E. In column F, normalize status to "pending", "resolved", or "other". Sort by currency, add a subtotal row per currency group with total disputed amount, and flag any row where amount exceeds 500,000 NGN with "HIGH VALUE" in column G.
That's the complete audit-ready chargeback file from one prompt — the kind legal actually sends out on Friday without revision.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook you're using for a Flutterwave dispute report, then ask it to pull all chargebacks from the last quarter, normalize the statuses, and add currency subtotals. You can also see how to export transaction history into an Excel workbook or the full Flutterwave integration overview.