Bulk Tag Gorgias Tickets From a Excel

The Scenario

You're a support ops analyst. Three weeks ago, 120 tickets came in related to a January promotion that went sideways — wrong discount code, partial shipments, the usual. They were triaged and resolved, but nobody tagged them in Gorgias. Now your director wants a report on the scope of that promo issue, and without the tag, there's no clean way to filter for those tickets in Gorgias's reporting dashboard.

You have an Excel workbook with 120 ticket IDs. You need the tag "q1-promo-issue" on every one of them.

The bad version:

1. Open ticket #1 in Gorgias, find the tag field, type "q1-promo-issue," save. Open ticket #2.
2. After ticket 8, start right-clicking "open in new tab" for batches of five, then tab-switching to tag each one. This feels faster. It is not faster.
3. At some point around ticket 50 you accept that this will take the rest of the day and start questioning your career choices.

Tagging 120 tickets by hand is not ops work. It's penance. The data for a clean batch operation is already sitting in your workbook.

The Easy Way: One Prompt in SheetXAI

SheetXAI is an AI agent that lives inside your Excel workbook. It reads the ticket IDs in your workbook and, through its built-in Gorgias integration, applies the tag to every ticket in one pass. You describe what you need and it handles the API calls.

Add the tag "q1-promo-issue" to every Gorgias ticket whose ID is listed in column A — process all 120 rows

What You Get

• The tag "q1-promo-issue" added to all 120 tickets in Gorgias.
• SheetXAI writes "tagged" in column B for each row it processes successfully.
• If any ticket ID in column A doesn't exist or returns an error, SheetXAI writes "error — ticket not found" in column B so you have a clean audit trail of what was and wasn't processed.

What If the Data Is Not Quite Ready

Each row should get a different tag — the tag name is in column B

For each row in this workbook, add the tag in column B to the Gorgias ticket whose ID is in column A — process all 120 rows

You want to overwrite existing tags rather than append

For each row in this workbook, set the tags on the Gorgias ticket in column A to exactly the comma-separated tags in column B — replace any existing tags, don't append. Process all 120 rows.

Some ticket IDs are missing and you want to skip blank rows cleanly

For each row in this workbook where column A is not blank, add the tag "q1-promo-issue" to the Gorgias ticket with that ID. Skip rows where column A is empty. Write "tagged" or "error" in column B for each row processed.

Tag all tickets, mark them resolved, and write a summary of what changed

For each ticket ID in column A: add the tag "q1-promo-issue" to the Gorgias ticket, then set its status to "closed". Write "done" in column B if both succeed, or "error" with a reason if either step fails. When all 120 rows are processed, write total closed and total errors in cells D1 and D2.

One prompt covers the tag operation, the status update, and the count summary — no scripting, no API client.

Try It

Get the 7-day free trial of SheetXAI and open an Excel workbook with your next batch of ticket IDs, then ask it to tag them all at once. For related tasks, see how to bulk update ticket status and assignee or browse the full Gorgias integration overview.