The Scenario
Your compliance officer sent a message at 9 AM: your acquiring bank is requesting a dispute log for the past 30 days, formatted as an Excel spreadsheet, by tomorrow at 5 PM. The report needs dispute references, transaction IDs, amounts, reasons, and resolution statuses.
She's never asked for this before. You've never built a dispute export before.
The bad version:
- You log into Paystack and search for a dispute export. The dashboard has a disputes section but no obvious Excel export. You download the CSV, open it in Excel, and find 14 columns where the bank template only wants 5 — with column names that don't match what the auditor called them.
- The date column is in ISO format and Excel is treating it as text on your regional settings. Sorting by date doesn't work until you convert the column, row by row.
- The CSV only has the last 7 days by default. You re-run the export for the full 30-day window and have to stack two files manually, removing duplicate header rows.
It's 9:15 AM. The submission is due at 5 PM tomorrow. The compliance officer is waiting.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your request and pulls your Paystack dispute data through the API, writing each dispute into the Compliance Report sheet with the columns the bank requires — no CSV cleanup, no date reformatting, no file stacking.
Fetch all Paystack customer disputes and populate my Excel 'Compliance Report' sheet with dispute reference, transaction ID, amount, reason, and resolution status.
What You Get
- Dispute Reference column: Paystack's dispute identifier
- Transaction ID column: the original transaction reference
- Amount column: disputed amount as a numeric value
- Reason column: the dispute category or reason submitted
- Resolution Status column: pending, resolved, merchant-accepted, refunded
- One row per dispute — ready for the bank submission
What If the Data Is Not Quite Ready
The bank template requires amounts in naira, not kobo
Fetch all Paystack disputes from the last 30 days and populate the 'Compliance Report' sheet with dispute reference in A, transaction ID in B, amount converted from kobo to naira in C, reason in D, and resolution status in E.
The bank template also requires the dispute created date
Fetch all Paystack disputes from the last 30 days and populate the 'Compliance Report' sheet with dispute reference in A, transaction ID in B, amount in naira in C, reason in D, resolution status in E, and created date formatted as DD/MM/YYYY in F.
You need to flag unresolved disputes for the bank's attention
Fetch all Paystack disputes from the last 30 days, populate the 'Compliance Report' sheet with the standard columns, then mark 'OPEN' in column G for any dispute where resolution status is pending or under review, and 'CLOSED' for resolved or refunded.
Format amounts, add date, flag open disputes, and sort by amount in one shot
Fetch all Paystack disputes from the last 30 days, populate the 'Compliance Report' sheet with dispute reference in A, transaction ID in B, amount in naira in C, reason in D, resolution status in E, created date as DD/MM/YYYY in F, mark OPEN or CLOSED in column G based on status, then sort by amount descending so the highest-value disputes appear first.
A submission-ready Excel file generated in one prompt means your compliance officer sends it to the bank on time — and you don't spend the afternoon reformatting a CSV.
Try It
Open the Excel workbook where your compliance reporting lives, then Get the 7-day free trial of SheetXAI and ask it to pull your Paystack dispute data directly. For related workflows, see how to verify individual transaction references for specific disputes, or export your full transaction history for reconciliation.