The Scenario
Your support lead exported a list of 80 disputed transaction references from your ticketing system and dropped them into an Excel workbook — one per row in column A. Each customer is claiming a payment was deducted but their order wasn't fulfilled. Before you escalate any of these to engineering or issue refunds, you need to know which ones actually succeeded in Paystack.
You have the workbook. You need the answers.
The bad version:
- You open the Paystack dashboard, copy the first reference from Excel, paste it into the transaction search bar, note the status and amount in the workbook, and repeat.
- After 15 rows your clipboard gets mixed up — you paste the status from row 12 into row 13 by accident and don't notice until you've moved three rows past it.
- Two references return nothing in the dashboard. You're not sure if that means the transaction never happened or if you copied the reference incorrectly. You go back and check the ticket manually.
80 rows, two minutes each, with manual copy-paste between Excel and a browser. That's over two hours of error-prone work before you can even start triaging.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the references in column A, verifies each one through Paystack's API in sequence, and writes the returned status and amount directly back to the row — no browser switching, no clipboard errors.
Read the transaction references in my Excel 'Disputes' table column A, verify each one via Paystack, and fill in the 'Verified Status' and 'Amount Paid' columns.
What You Get
- Verified Status column: success, failed, abandoned, or not found — one result per row
- Amount Paid column: the amount Paystack returned for that reference (blank if not found)
- All 80 rows completed in one run
- Rows where Paystack returns no record get "not found" in the status column
What If the Data Is Not Quite Ready
References have inconsistent formatting (mixed case, extra spaces)
Clean the transaction references in column A — trim whitespace and normalize to uppercase — then verify each one via Paystack and write the returned status to the 'Verified Status' column and amount to 'Amount Paid'.
You want to highlight rows needing refunds automatically
Verify all transaction references in column A via Paystack, write status to the 'Verified Status' column and amount to 'Amount Paid', then highlight any row where status is 'success' and amount is greater than zero in yellow so the refund-eligible cases are immediately visible.
You need to join verification results against a customer email lookup
Verify each reference in column A via Paystack, write status and amount to the adjacent columns, then look up the matching customer email from the 'Customers' worksheet using the reference and write it to the next column.
Clean, verify, highlight, and enrich with customer email in one shot
Trim and uppercase the references in column A, verify each via Paystack, write status to 'Verified Status' and amount to 'Amount Paid', highlight rows with a successful status in yellow, then look up the customer email from the 'Customers' worksheet and write it to the 'Customer Email' column.
Running all the triage logic in one prompt means you walk out of this with a workbook that tells you exactly what to do — not a column of statuses you still have to interpret.
Try It
Open the Excel workbook where your support or dispute data lives, then Get the 7-day free trial of SheetXAI and ask it to verify your Paystack references in bulk. For related workflows, see how to export your full dispute history for compliance reporting.