The Scenario
You're the customer experience lead at an e-commerce brand that's been on Re:amaze for two years. In that time, anyone who needed a new canned response just created one. There are now 140 of them.
You found out last week — when a new hire sent a customer a template that referenced a return policy you changed 18 months ago — that nobody had ever done a content review. Not once.
The bad version:
- Open Re:amaze's canned response interface, click through the list one template at a time, and copy each name and body into a workbook cell by cell
- Realize the list loads in batches and you have to keep scrolling to reveal more templates, losing track of where you were
- Spend an hour getting 50 of the 140 into the workbook before concluding this approach won't work for all of them — and still having no idea how many duplicates exist
You've been tasked with getting every template into a single place for the team to review together. You're not a developer, and you have no appetite for exporting broken JSON files. You just need the names and bodies in rows so the team can work through them.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It connects to Re:amaze and pulls your full template library into the workbook in one step — all 140 rows, not 50.
Fetch all response templates from my Re:amaze brand and import the template name into column A and the body text into column B of this worksheet, then add a blank "Review Status" column in column C and a "Notes" column in column D so the team can fill them in as they go
What You Get
- Column A: template name, one row per template, complete list
- Column B: full body text of each canned response, untruncated
- Column C: blank "Review Status" column ready for the team to fill in (Approved / Needs Edit / Delete)
- Column D: blank "Notes" column for rewrite comments
- All 140 rows, no scrolling, no batching, no manual copy
What If the Data Is Not Quite Ready
Some templates have the same name and I need to flag duplicates
Pull all Re:amaze canned response templates into this worksheet with name in column A and body in column B, then add a "Duplicate Name?" column in column C that flags "Yes" if another row has the same template name and "No" otherwise
The template body contains HTML and I need it stripped to plain text
Fetch all Re:amaze response templates, strip any HTML tags from the body text, and write the cleaned plain-text version into column B with the template name in column A
I want to tag each template by the channel it's used for based on keywords in the name
Pull all Re:amaze canned response templates into this worksheet and add a "Channel" column in column C — classify each template as "Email," "Chat," or "Social" based on keywords in the template name, and flag any that are ambiguous as "Review"
Full audit in one shot — pull, deduplicate, classify, and mark for action
Fetch all Re:amaze canned response templates, strip HTML from the body, flag duplicate names, classify each template as Email / Chat / Social based on the name, and write the result into this worksheet with columns: Name, Body (plain text), Channel, Duplicate Flag, Review Status (blank for the team to fill in)
Ask for the finished state — template body cleaned, duplicates flagged, channel tagged — rather than building it in three separate passes.
Try It
Open the Excel workbook you're using to organize your support content review, then get the 7-day free trial of SheetXAI and ask it to pull your full Re:amaze template library. You can also see how to pull Re:amaze report tags for issue analysis or browse the full Re:amaze integration overview.