The Scenario
A repair chain is opening a new location next week. Before the doors open, 120 customer repair requests that came in during the soft-launch period need to exist in RepairShopr as tickets — customer matched, device type recorded, issue description captured. The requests are in an Excel workbook. The opening is fixed. And someone just told you that RepairShopr doesn't have a ticket import tool.
The bad version:
- Open RepairShopr. Click New Ticket. Search for the customer by email. Fill in device type. Paste the issue description. Click Save.
- Switch back to Excel. Move to row 2. Switch back to RepairShopr. Repeat.
- Reach row 38 and realize you've left the "assigned technician" field blank for every ticket, because you forgot it was required. Go back and edit the first 37.
One hundred twenty tickets at five minutes each is ten hours of pre-launch work that wasn't in the budget.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the repair-request workbook, understands what's in each column, and through its built-in RepairShopr integration it can create all 120 tickets in one operation — writing the returned ticket ID into column D as confirmation.
For all 120 rows in this Excel table, create a new repair ticket in RepairShopr with customer email in column B, device type in column C, and issue description in column D
What You Get
- One RepairShopr ticket created per row, using the columns specified
- The returned ticket ID written into a confirmation column for each row
- Rows that fail (e.g., no customer found for the email) get the error message in the confirmation column
- Successful creates and failures are clearly labeled — no guessing what made it in
What If the Data Is Not Quite Ready
The workbook has customer IDs instead of emails
Create a RepairShopr ticket for each row in this workbook using customer ID in column A, subject in column B, and problem description in column C, then write the ticket ID into column D
Some rows have a preferred technician that should be assigned at creation
Create RepairShopr tickets for each row using customer email in column B, device type in column C, and issue description in column D; if column E contains a technician name, assign the ticket to that technician; write the ticket ID into column F
Issue descriptions have trailing whitespace and inconsistent capitalization
Create RepairShopr tickets for each row using customer email in column B and device type in column C; clean the text in column D by trimming whitespace and capitalizing the first letter before using it as the problem description; write the ticket ID into column E
Full import pass: clean descriptions, assign techs, log results
For all 120 rows in this Excel workbook, create RepairShopr tickets using customer email from column B, device type from column C, and problem description from column D (trimmed); if column E contains a technician name, assign the ticket; write the ticket ID into column F on success and the error on failure; mark column G "MANUAL REVIEW" for any row where column F contains an error
The pattern: handle cleanup and conditional logic in one prompt so you get a complete, labeled import log rather than an unknown partial import.
Try It
Open your repair-request Excel workbook and get the 7-day free trial of SheetXAI — ask it to create all 120 RepairShopr tickets and write back confirmation IDs before your location opens next week. For related work, see how to bulk create customers from a migration workbook or the RepairShopr integration overview.