The Scenario
It's Monday at 8:45 AM and your technicians arrive in fifteen minutes. You're the shop manager, and you need to know exactly what's in the queue — how many open tickets, who they're assigned to, and which jobs have been sitting long enough that someone needs to make a call. The data is in RepairShopr. You need it in an Excel workbook that the whole team can see during standup.
The bad version:
- Log into RepairShopr, navigate to the tickets view, apply the open-status filter, and export to CSV.
- Open the CSV in Excel, delete the eighteen columns you don't need, reformat the date column (Excel interprets the timestamp as a serial number), and sort by created date.
- Paste the result into the planning workbook, which has a different column layout, and manually rearrange columns before the meeting starts.
That sequence takes twenty-five minutes on a good day — and the meeting starts whether the workbook is ready or not.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook, understands what you're working with, and through its built-in RepairShopr integration it can pull ticket data directly — no CSV import, no column rearranging, no date reformatting. You describe the output and it handles the rest.
Fetch all open tickets from RepairShopr and write ticket number, customer name, subject, assigned technician, and created date into columns A through E
What You Get
- Column A: RepairShopr ticket number
- Column B: customer name
- Column C: ticket subject
- Column D: assigned technician name
- Column E: created date in a readable format
- Any ticket that fails to pull surfaces an error in column F
What If the Data Is Not Quite Ready
The date column needs to be in a specific format for Excel formulas downstream
Fetch all open RepairShopr tickets and write ticket number, customer name, subject, assigned technician, and created date into columns A through E, formatting the created date in column E as MM/DD/YYYY
You want overdue tickets flagged without a separate conditional formatting step
Get all RepairShopr tickets with status open and write ticket ID, customer, subject, days open, and assigned technician into columns A through E, then add the text "OVERDUE" in column F for any row where column D is greater than 7
You only want tickets from one specific location in a multi-shop setup
Fetch all open RepairShopr tickets where location name contains "Main St" and write ticket number, customer name, subject, and created date into columns A through D
Full morning prep in one shot: pull tickets, flag overdue, sort by wait time
Pull all open RepairShopr tickets, write ticket number, customer name, subject, assigned technician, and days open into columns A through E, put "OVERDUE" in column F for any ticket open more than 7 days, then sort the entire table by column E descending so the oldest tickets appear first
The pattern: describe the filter, the flag, and the sort in one prompt instead of doing each step manually after the data lands in the workbook.
Try It
Open an Excel workbook with your RepairShopr data and get the 7-day free trial of SheetXAI — ask it to pull this week's open tickets, flag anything overdue, and sort by wait time before your next standup. For related workflows, see how to export ticket timers for labor analysis or the full RepairShopr integration overview.