The Scenario
You support 40 enterprise customers, each with their own Sendbird support channel. Your company is scheduling a maintenance window this weekend, and each customer needs a heads-up message that references their tier — the Premium customers get a different message from the Standard ones, and the tier data lives in column B of your workbook. Someone suggested sending the messages manually. That someone does not understand how long 40 manual messages take.
The bad version:
- Open the first channel in Sendbird's dashboard, navigate to the message composer, type or paste the correct message for that customer's tier, send it, close — then find the next channel and repeat
- Halfway through, lose track of which channels you've already messaged because the dashboard doesn't show a clear "last admin message sent" indicator
- Send the Standard message to a Premium customer by mistake, realize it when they reply, and spend twenty minutes composing an apology
The announcement has to go out before Friday.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your channel list and the message content from your workbook, and through its Sendbird integration it can send admin messages to each channel using the right message per row — writing back a confirmation so you know exactly what went out.
For each channel URL in column A, send a Sendbird admin message with the text from column B to that channel and write the sent message ID or error into column C
What You Get
- Every channel in column A gets its own message — the one from column B on the same row
- Column C fills in with the message ID for successes or the error text for failures
- You have a written record of what was sent, to which channel — no guessing whether a channel was missed
- The whole run takes seconds, not an afternoon
What If the Data Is Not Quite Ready
Some channels in column A already received the message and should be skipped
For each channel URL in column A where column C is blank, send a Sendbird admin message with the text from column B — write the message ID or error into column C
You want to append the customer name to each message dynamically
For each channel URL in column A, send a Sendbird admin message that starts with the text from column B, then adds "— sent to [customer name from column C]" at the end — write the resulting message ID or error into column D
The message text has two variants stored on a lookup worksheet
Look up the message template for each row by matching the tier in column B against the Tier column in the Templates worksheet — then send the matching template text as a Sendbird admin message to the channel URL in column A and write the result into column C
Full broadcast in one shot: validate channels, compose per-tier messages, send
For each row in this workbook where column A contains a valid channel URL and column B contains either "Premium" or "Standard": look up the correct announcement text from the Templates worksheet using the tier in column B, send it as a Sendbird admin message to the channel in column A, and write "sent" or the error into column C — flag any rows where column A or B is blank with "MISSING DATA" in column C
One prompt, the entire broadcast logged.
Try It
Get the 7-day free trial of SheetXAI and open the Excel workbook with your channel list and message content, then ask it to broadcast the announcement and write back the confirmation per row. Also see: Bulk Create Sendbird Group Channels From an Excel workbook and the Sendbird integration overview.