The Scenario
The VP of Support sent you a Slack message at 3 PM on a Thursday: she needs Q1 NPS data by Friday morning so she can compute the score before the leadership sync. She wants respondent name, raw score, and verbatim comment — the full export, not a summary — so the finance team can cross-reference it against churned accounts.
You have access to Simplesat. You've never tried to export NPS data specifically, only CSAT.
The bad version:
- Navigate to Simplesat, figure out which report or filter surfaces NPS responses specifically as opposed to CSAT or CES
- Export Q1 responses, open the CSV in Excel, discover the date filter included some late December responses, and trim those manually
- Paste the three columns she asked for into the Excel workbook, realize the "comment" field is labeled "feedback" in the export and rename it before sending
Friday morning is in 18 hours. The VP's ask was clear, the execution is murky. The cognitive budget that was supposed to go toward actual analysis is being spent on logistics.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It connects to Simplesat through its built-in integration and pulls the exact response set you need — date-scoped, field-specific — directly into your workbook columns.
Open the workbook where you're staging the Q1 NPS data and paste this:
Pull all NPS responses from Simplesat for Q1 2026 into this Excel sheet, then add a formula in E1 to compute NPS as (promoters minus detractors) divided by total times 100
What You Get
- Column A: respondent name as recorded in Simplesat
- Column B: NPS score (0-10)
- Column C: verbatim comment, full text
- E1: NPS formula, computed from the data in column B
- Only NPS survey responses — CSAT and CES excluded
What If the Data Is Not Quite Ready
Some respondents left no comment and you need those rows flagged
Pull all NPS responses from Simplesat for Q1 2026 into columns A, B, and C — if the comment field is empty, write "no comment provided" in column C instead of leaving it blank
You need to split promoters, passives, and detractors into separate worksheets for the leadership deck
Pull all Simplesat NPS responses from Q1 2026, write the full export to the "Raw" sheet in columns A through C, then write promoters (score 9-10) to the "Promoters" sheet, passives (7-8) to the "Passives" sheet, and detractors (0-6) to the "Detractors" sheet
You need a score distribution alongside the raw data
Fetch all Simplesat NPS responses from 2026-01-01 through 2026-03-31, write respondent name, score, and comment to columns A through C, then write a score distribution table in column E showing count of responses per score value 0 through 10, and put the final NPS formula in G1
Full NPS report package in one pass
Pull all Simplesat NPS responses from Q1 2026 into columns A through C, add a score distribution in column E, put the NPS formula in G1, then below the distribution add the five most negative verbatim comments (score 0-3) with respondent name and score
Raw data, distribution, headline metric, and qualitative flags — one prompt.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook where you track NPS data, then ask it to pull Q1 Simplesat responses and compute the score inline. See also the CSAT import spoke or return to the Simplesat hub.