The Scenario
You are a customer support team lead. It is Monday morning standup at 9 AM. Six agents waiting. You need to know which Spoki tickets are open, how old they are, and what needs to be assigned first.
The tickets are in Spoki. The workbook is empty.
The bad version:
- Log into Spoki
- Read through the ticket list
- Try to remember which are oldest
- Start assigning in the UI
- Miss a ticket buried on page two
- Walk into standup unable to answer basic questions about the queue.
The fast version is one prompt before 8:55 AM.
The Easy Way: One Prompt in SheetXAI
SheetXAI pulls every open Spoki ticket into the workbook, sorted oldest-first, so the standup is a scan not a hunt.
Open the SheetXAI sidebar and type:
Fetch all open Spoki tickets and write their IDs, subjects, and creation dates into this workbook — then flag any ticket older than 7 days with "OVERDUE" in column D.
SheetXAI calls Spoki, writes every ticket, adds the overdue flag. You have the triage input before the standup starts.
What You Get
A complete ticket log sorted for triage:
- Column A — ticket ID
- Column B — subject
- Column C — creation date
- Column D — "OVERDUE" for anything older than 7 days
- Every open ticket visible — no pagination, no missed rows
The overdue flag is what matters for standup. You do not have to calculate ages manually. The agents see at a glance which tickets need escalation.
What If the Data Is Not Quite Ready
When you want all tickets with status included, not just open
List all Spoki tickets and write ticket_id, subject, status, and created_date into columns A through D sorted by created_date ascending. Flag any ticket older than 7 days with "OVERDUE" in column E.
When you want only open tickets, filtered
List all Spoki tickets where status is "open." Write ticket_id, subject, and created_date into columns A through C sorted oldest-first. Flag tickets older than 5 days "OVERDUE" in column D.
When you want a status count for a quick health summary
List all Spoki tickets and write ticket_id, subject, status, and created_date into columns A through D. In a summary section at row 50, count how many tickets have each status.
When you need to spot repeat issues by subject keyword
List all open Spoki tickets and write ticket_id, subject, and created_date into columns A through C. In column D, flag any ticket that shares a significant keyword with two or more other tickets as "REPEAT ISSUE."
The pattern: pull the tickets, add the triage logic, all in one prompt.
Try It
Get the 7-day free trial of SheetXAI and ask it to pull your Spoki ticket queue into any open workbook. The Spoki integration is included in every plan. For related workflows, see how to export Spoki usage reports into a workbook or the Spoki in Excel overview.