The Scenario
Quarterly support cleanup. A SQL query against your data warehouse identified 200 resolved SupportBee tickets closed more than 90 days ago — they are cluttering the active view and inflating the open count. All 200 ticket IDs are in the Archive Queue Excel table. They need to be archived today.
Your manager mentioned this on Wednesday. Today is Friday.
The bad version:
- Open SupportBee, paste the first ticket ID into the search bar, find the ticket, click Archive, confirm
- Copy the next ID, paste it into the search, find it, archive it, confirm
- You are making good time. At ticket 40 the SupportBee session times out and you have to log back in. Now you are not sure whether ticket 39 was archived before the timeout or not
200 tickets. Each one is four or five actions. The quarter ends tonight.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that archives every ticket ID in your table through the SupportBee API without you touching a single ticket record.
Read all ticket IDs from the Archive Queue Excel table and archive each one in SupportBee, writing the word "archived" into the Status column
What You Get
- Every ticket ID in the Archive Queue table archived in SupportBee
- "archived" written into the Status column as each ticket is processed
- Any failure — invalid ID, already archived, API error — surfaced as a specific error in the Status column rather than a silent skip
- A complete Status column when the prompt finishes: 200 rows, each with its outcome, before the quarter closes
What If the Data Is Not Quite Ready
Some ticket IDs are already archived from a previous partial run
Archive each ticket ID in the Archive Queue table; if a ticket is already archived write "already archived" in the Status column and continue; if successful write "archived"
The table has a mix of IDs to archive and IDs to keep, flagged in a Disposition column
Archive only rows where the Disposition column contains "archive"; write "archived" or an error into Status; for all other rows write "skipped"
Some IDs may be invalid because the SQL query pulled records from multiple sources
Archive each ticket ID in the table; if a ticket is not found in SupportBee write "not found" in Status and continue; do not stop the run for not-found IDs
Kill chain: deduplicate IDs, check status, archive remaining, log all outcomes
Remove duplicate ticket IDs from the Archive Queue table; for each remaining ID check whether the ticket is already archived — if yes write "already archived" in Status; if not archive it and write "archived" or an error in Status
One pass — deduplication, status check, archiving, and logging before the quarter ends.
Try It
Get the 7-day free trial of SheetXAI and open your resolved ticket ID workbook, then ask it to archive all 200 records in SupportBee before the quarterly deadline. Also worth reading: bulk ticket status updates from an Excel table, and the hub overview for all SupportBee workflows.