The Scenario
A misconfigured integration ran over the weekend and created 120 bot-generated tickets in SupportBee. Every ticket ID is in the Bot Tickets Excel table. They all need to be marked as answered before the Monday morning metrics snapshot or the ticket count will be wrong for the week.
It is 7:45 AM. The snapshot runs at 9 AM.
The bad version:
- Open SupportBee, paste the first ticket ID from the table into the search bar, find the ticket, click Mark as Answered, confirm
- Paste the next ID, repeat
- The SupportBee search bar requires exact IDs and occasionally suggests wrong results when IDs are close together — by ticket 15 you are double-checking each result before clicking
120 tickets. 9 AM does not move.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that applies status changes to every ticket ID in your table through the SupportBee API in one pass.
Read ticket IDs from the Bot Tickets Excel table and mark each one as answered in SupportBee, then write "done" into the Status column
What You Get
- Every ticket ID in the table marked as answered in SupportBee
- "done" written into the Status column as each ticket is processed — a live progress log
- Any row where the status change fails — invalid ID, already in a terminal state — gets a specific error in the Status column rather than "done"
- A complete Status column when the prompt finishes, showing exactly which tickets were handled
What If the Data Is Not Quite Ready
Some ticket IDs in the table are not valid SupportBee IDs
Mark each ticket ID in the table as answered in SupportBee; if an ID returns not-found write "invalid ID" in the Status column and continue
You want to mark them as spam instead of answered
Mark every ticket ID in the Bot Tickets table as spam in SupportBee and write "spam" into the Status column for each one processed
Some tickets should be marked differently based on a Type column in the table
For each row where the Type column says "spam" mark the ticket as spam and write "spam" in Status; for rows where Type says "answered" mark as answered and write "answered" in Status
Kill chain: deduplicate IDs, validate they exist, mark as answered, log outcomes
Remove duplicate ticket IDs from the Bot Tickets table; validate each remaining ID exists in SupportBee; mark each valid ticket as answered and write "done" in Status; for not-found IDs write "not found"
One pass — deduplication, validation, and status change before the 9 AM snapshot.
Try It
Get the 7-day free trial of SheetXAI and open your bot ticket table in Excel, then ask it to mark all of them as answered before the metrics snapshot runs. Also worth reading: bulk archiving resolved tickets from Excel, and the hub overview for all SupportBee workflows.