The Scenario
Weekly support triage. Monday morning. Your team meeting starts in 40 minutes and the agenda requires a snapshot of every unanswered SupportBee ticket across three teams so you can sort by age and plan reassignments. Someone needs to pull that data into Excel before the meeting starts.
You are the one with the SupportBee credentials.
The bad version:
- Open SupportBee, filter to Team A, export the unanswered ticket list to CSV
- Open the CSV in Excel — the dates are in a format Excel does not recognize, so you need to clean that first
- Repeat for Team B and Team C, each in a separate file
- Paste all three datasets into a master workbook, align the column headers (they are slightly different across each export), calculate a days-open column from the created-at timestamp
The meeting is in 40 minutes and you are staring at three unmerged CSVs.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook. It reads the workbook, talks to SupportBee, and writes structured data back without any CSV handling.
Pull every open ticket from SupportBee into the Open Tickets sheet in Excel, one row per ticket, with columns for ID, Subject, Requester, Team, Labels, and Age in days calculated from today
What You Get
- All unanswered tickets written into the Open Tickets sheet, one per row
- Columns for ID, Subject, Requester email, Team name, Labels, and calculated Age in days
- Age computed from the ticket's created date to today — no formula needed
- No pagination gaps — SheetXAI pulls the complete queue regardless of volume
What If the Data Is Not Quite Ready
You only want tickets from two specific teams
Pull all unanswered SupportBee tickets for the Tier 1 and Billing teams into the Open Tickets sheet with columns for ID, Subject, Requester, Team, and Age in days
The sheet already has data from last week and you want the new pull to go on a fresh worksheet
Create a new worksheet named "Triage 2026-05-15" and write all unanswered SupportBee tickets there with columns for ID, Subject, Requester, Team, Labels, and Age in days
You want the tickets sorted by age descending so the oldest appear first
Pull all unanswered SupportBee tickets into the Open Tickets sheet with ID, Subject, Requester, Team, and Age-in-days columns, then sort the rows by Age descending
Kill chain: pull tickets, calculate age, sort by age, highlight rows older than 7 days
Pull all unanswered SupportBee tickets into the Open Tickets sheet with ID, Subject, Requester, Team, and Age-in-days columns; sort by Age descending; apply a light red fill to any row where Age is greater than 7
Snapshot, sort, and conditional formatting in one request before the meeting.
Try It
Get the 7-day free trial of SheetXAI and open a blank Excel workbook before your next triage meeting, then ask it to pull all your unanswered SupportBee tickets with age calculated. Also worth reading: bulk ticket reassignments from an Excel table, and the hub overview for all SupportBee workflows.