The Scenario
The VP of Support needs a board-ready summary: 30 days of average first-response time, total ticket count, and reply volume — exported into Excel and formatted before the Thursday presentation. The request arrived Monday afternoon via a two-sentence Slack message.
You are the one with the SupportBee API credentials.
The bad version:
- Open SupportBee Reports, pull the first-response time report for the last 30 days, export to CSV
- Open the CSV in Excel, reformat the date column — the export uses a non-standard timestamp format that Excel reads as text
- Repeat for the ticket count report: export, open, reformat
- Repeat for reply count
- Now align the date columns across all three tabs because each report used a slightly different granularity
By the time all three tabs have consistent date formats and headers it is somehow Tuesday morning.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that pulls SupportBee reporting data directly — no CSV intermediary, no manual reformatting.
Export 30 days of SupportBee ticket-count and avg-first-response-time metrics into Excel, placing each report on its own sheet with Date and Value columns
What You Get
- A separate worksheet for each report: ticket count and average first-response time
- Each worksheet populated with Date and Value columns covering the last 30 days
- Consistent date formatting across all sheets — ready to reference in charts or pivot tables
- No manual alignment or header reconciliation needed
What If the Data Is Not Quite Ready
You also need reply count on a third sheet
Pull SupportBee's ticket count, average first-response time, and reply count for the last 30 days into three separate sheets named "Ticket Volume", "Response Time", and "Reply Count", each with Date and Value columns
You need this month compared to last month side-by-side
Pull SupportBee's average first-response time for the current calendar month and the previous calendar month into a single sheet named "Response Trend" with Date, Period, and AvgFirstResponse columns
The board deck needs a summary row at the bottom of each sheet
Pull SupportBee ticket count for the last 30 days into a sheet named "Ticket Volume" with Date and Count columns; add a final row at the bottom showing the 30-day total count
Kill chain: pull all three reports, normalize dates to YYYY-MM-DD, add summary rows, bold summaries
Pull SupportBee average first-response time, ticket count, and reply count for the last 30 days into separate sheets; normalize all date columns to YYYY-MM-DD format; add a summary row at the bottom of each sheet showing the period average or total; bold the summary rows
One prompt — all three reports, normalized, summarized, and formatted.
Try It
Get the 7-day free trial of SheetXAI and open a blank Excel workbook before your next board presentation prep, then ask it to pull all your SupportBee performance data. Also worth reading: exporting open tickets for triage, and the hub overview for all SupportBee workflows.