The Scenario
You are a product designer at a startup. The NPS survey has been running for six weeks and has collected 400 responses. The product review is on Thursday. It is Monday afternoon.
Your job is to calculate the NPS score, segment respondents into promoters, passives, and detractors, and pull out the open-ended comments from detractors so the team can act on them.
The bad version of this week:
- You open Typeform, click Export, download the CSV
- You open the CSV in Excel and spend time fixing encoding issues and column widths
- You write an NPS formula, realize the score column has blank rows from dropoffs, fix those
- You filter for detractors, copy the comment column to a separate tab
- You do it again Wednesday because more responses have come in since Monday
- You walk into Thursday's review with numbers that are two days old.
The clean version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that reads Typeform's API directly, so you never touch a CSV.
Open the SheetXAI sidebar and type:
Get all responses from Typeform form ID abc123 and put each field answer in a separate column in this workbook — first row should be question labels, column A should be submission date. Once the data is in, calculate NPS from the score question and flag every detractor (score 0–6) in a new column called Segment. Pull the open-ended comments from detractors into a separate tab called Detractor Comments.
SheetXAI fetches all 400 responses, writes them into the workbook with clean headers, calculates the NPS, adds the Segment column, and builds the Detractor Comments tab. You did not touch a CSV or write a single formula.
What You Get
A ready-to-present analysis, not a raw export:
- Raw tab — one row per response, one column per question, submission date in column A
- NPS score — calculated from the actual data, displayed at the top of the workbook
- Segment column — Promoter, Passive, or Detractor tagged per row
- Detractor Comments tab — every open-ended response from respondents who scored 0–6
The numbers are current at the moment you run the prompt. Run it again Thursday morning before the review, same prompt, fresh data.
What If the Data Is Not Quite Ready
Real NPS exports are rarely clean. SheetXAI handles the mess and the analysis in the same prompt.
When some score responses are blank
Respondents who dropped off before completing the score question leave blank cells. A blank in the score column breaks the NPS formula.
Get all responses from Typeform form ID abc123. Skip rows where the NPS score field is blank and note the skip count in a cell labeled "Incomplete responses." Calculate NPS from the valid rows only, then build the Segment column.
When you want to cross-tab NPS by a demographic question
The survey asked respondents what team they work on. You want NPS broken out by team, not just overall.
Get all responses from Typeform form ID abc123. Calculate NPS for each unique value in the Team question and write one summary row per team into a tab called NPS by Team, showing team name, promoter count, passive count, detractor count, and NPS score.
When you need to compare this quarter to last quarter
You ran the same survey in Q1. You have the form ID for both quarters.
Get all responses from Typeform form IDs abc123 (current quarter) and old456 (previous quarter). Stack them in one tab with a column called Quarter labeled Q2 and Q1 respectively. Calculate NPS for each quarter and put the comparison in a tab called NPS Trend.
When the export includes test submissions from before launch
You forgot to delete the test responses before sharing the form link. They are in the export with unrealistic dates.
Get all responses from Typeform form ID abc123. Filter out any rows where submission date is before 2026-04-01, as those are test submissions. Recalculate NPS on the filtered set, add the Segment column, and pull detractor comments into a Detractor Comments tab.
The pattern: instead of cleaning first and analyzing second, you describe what clean looks like in the prompt. SheetXAI does both steps in one go.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook, then ask it to pull Typeform responses and calculate NPS in one prompt. The Typeform integration is included in every SheetXAI plan. See also how to summarize Typeform responses for stakeholders or the Typeform in Excel overview.