The Scenario
The suspended ticket queue hit 500 last month. Nobody has touched it since the previous admin left in January. The new admin logged into Zendesk on Wednesday morning and found the queue — paginated, 25 tickets per page, with no bulk export option visible in the admin UI.
Her first task from the ops manager: get the full list into an Excel workbook so the team can triage which ones to recover before Friday's cleanup session.
The bad version:
- Click through page 1 of the suspended tickets queue.
- Copy ticket IDs, subjects, and causes into the workbook.
- Click page 2.
- Realize that 25 per page means 20 pages of clicking to document 500 tickets, and the triage session is Friday.
A 500-ticket suspended queue represents customer conversations that were filtered incorrectly. Some of them are legitimate support requests that never got a response. Triaging them matters — but triaging them requires having them in a spreadsheet first, and getting them into a spreadsheet by hand is what stands in the way.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook. It uses the Zendesk integration to export the full suspended ticket queue in one operation.
Open the SheetXAI sidebar in the triage workbook and paste:
Pull the complete list of suspended Zendesk tickets and populate this Excel sheet with ticket ID, subject, suspension reason, requester, and date submitted
What You Get
- One row per suspended ticket — all 500.
- Ticket ID, subject, suspension reason, requester email, and submission date in the five columns.
- Ready to filter, sort, and mark for recovery.
The triage session now has data to work with. 20 pages of pagination avoided.
What If the Data Is Not Quite Ready
You want to separate by suspension cause for faster triage
Pull all Zendesk suspended tickets and put 'Spam' cause tickets in the 'Spam' worksheet, 'Rejected' cause tickets in the 'Rejected' worksheet, and any other cause in the 'Other' worksheet — include ticket ID, subject, requester, and date in each
Three-worksheet split by cause for the triage team.
You only want suspended tickets from the last 60 days
Pull all Zendesk suspended tickets created in the last 60 days — write ticket ID, subject, suspension reason, requester email, and date to this Excel sheet
Recent-only filter to focus the triage on the newest blocked conversations.
You want to flag requester emails from corporate domains
Pull all Zendesk suspended tickets — ticket ID, subject, suspension reason, requester email, and date. Flag any ticket where the requester email is not from a free consumer domain (gmail.com, yahoo.com, hotmail.com) as 'possible legitimate' in column F
Domain-based legitimacy flag to surface recoverable tickets faster.
Full triage package for Friday session
Pull all Zendesk suspended tickets to the 'All Suspended' worksheet — ticket ID, subject, suspension reason, requester email, date submitted. On the 'Summary' worksheet, write total count and breakdown by suspension cause. Flag any ticket with a requester from a .edu, .gov, or .org domain in column F
Full export, cause breakdown, and recovery candidates flagged — triage session is productive from minute one.
Try It
Get the 7-day free trial of SheetXAI and open a blank triage workbook, then export the suspended queue. Related: search and export tickets by criteria for filtering the main ticket queue, or return to the Zendesk integration guide.