The Scenario
You are the customer engagement lead who ran an SMS survey last week. The question was simple: reply with a number from 1 to 5 to rate your last support experience. You sent it to 4,000 customers through Dripcel campaign ID 9210. Eight hundred of them replied.
Those replies are sitting in Dripcel. You need them in a Google Sheet so you can calculate the average score, flag the 1s and 2s for a follow-up call, and get a summary to the VP of Customer Success before the Monday morning sync.
The bad version:
- Scroll through Dripcel's inbox interface looking for replies associated with campaign 9210, because the filter for campaign-specific replies is not where you initially expected to find it.
- Copy each reply manually into a Google Sheet — phone number, reply text, timestamp — for 800 rows.
- Get through 200 rows, realize you skipped one, and lose your place entirely when a Slack notification pulls you away.
The Monday morning sync is not waiting. And 800 rows of manual copying is not where your attention belongs.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads your spreadsheet and pulls data from Dripcel through its built-in integration — so you can land all 800 replies in the sheet without opening Dripcel's inbox.
Search Dripcel for all SMS replies to campaign ID 9210 and write the sender's phone, reply text, and received timestamp into a new 'Survey Replies' sheet.
What You Get
- All 800 replies to campaign 9210 pulled from Dripcel in one pass.
- Sender phone, reply text, and received timestamp written into a new 'Survey Replies' sheet — one row per reply.
- Timestamps in a consistent format, replies sorted by received time.
- If any replies couldn't be fetched, a note in the sheet indicating the count so you can check Dripcel directly for edge cases.
What If the Data Is Not Quite Ready
You want to add a column that classifies each reply as a score (1–5) or an unrecognized response
Search Dripcel for all SMS replies to campaign ID 9210. Write sender phone, reply text, and received timestamp into a new 'Survey Replies' sheet. Add a 'Score' column: if the reply text is a single digit between 1 and 5, populate it with that number; otherwise write 'Unrecognized'.
You only want replies that came in within 48 hours of the campaign send
Fetch all Dripcel replies to campaign ID 9210. Filter to only replies received within 48 hours of the campaign send timestamp. Write phone, reply text, and received timestamp into a 'Survey Replies' sheet.
You want to combine replies from two campaigns that asked the same survey question
Fetch all Dripcel replies to campaign IDs 9210 and 9211. Merge them into a single 'Survey Replies' sheet with columns: Phone, Reply, Timestamp, Campaign ID. Sort by received timestamp.
You want to pull replies, classify scores, filter for detractors, and add a summary in one shot
Fetch all Dripcel replies to campaign ID 9210. Write phone, reply text, timestamp, and score (1–5 if recognized, 'Other' if not) into a new 'Survey Replies' sheet. Flag rows with a score of 1 or 2 in a 'Follow Up' column. At the top of the sheet, write a summary: total replies, average score, count of detractors (1–2), count of promoters (4–5).
The same prompt that pulls the replies is the one that hands you the summary and the follow-up list.
Try It
Get the 7-day free trial of SheetXAI and open a blank Google Sheet, then ask it to pull all replies to your Dripcel campaign into the sheet for scoring and analysis. You can also see how SheetXAI handles delivery log audits or the full Dripcel integration overview.