The Scenario
Your logistics team just confirmed it: a carrier delay affected 80 orders that shipped last Tuesday. Customers haven't started emailing yet, but they will — and when they do, your support team will be fielding 80 reactive "where's my order" tickets with zero context loaded.
You have a sheet with those 80 rows: customer email, order number, and a standard message you've already drafted. Opening 80 individual tickets in Gorgias by hand is the alternative.
The bad version:
- Open Gorgias, click "New Ticket," fill in the customer email, paste the subject, paste the body — one ticket at a time.
- Around ticket 12, you start copying the subject and body from a sticky note and just changing the email address. This is now your entire afternoon.
- At ticket 30 you make an error — wrong email in the wrong ticket — and spend 10 minutes tracking it down. You finish the remaining 50 the next morning.
Your support queue already has 200 open tickets. Nobody has time to hand-create 80 more. And the window to get ahead of this before the customer complaints arrive is closing.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads the rows in your spreadsheet and, through its built-in Gorgias integration, creates the tickets in Gorgias for you — all 80, at once, from the data already in the sheet.
Create a Gorgias ticket for each row in this sheet: column A is customer email, column B is the subject line, column C is the message body — create all 80 tickets now
What You Get
- 80 Gorgias tickets created, each tied to the correct customer email.
- SheetXAI writes the new Gorgias ticket ID into column D for each row so your team can look up any ticket without searching the UI.
- If any email in column A doesn't match an existing Gorgias customer, SheetXAI flags that row in column E as "no matching customer" rather than creating an orphaned ticket.
What If the Data Is Not Quite Ready
The subject line should include the order number from column B, not come from a separate column
Create a Gorgias ticket for each row in this sheet. Build the subject as "Order [column B] — Shipping Delay Update". The customer email is in column A and the message body is in column C. Create all 80 tickets.
You want to set all tickets to a specific tag so the team can filter them
Create a Gorgias ticket for each row in this sheet: email in column A, subject in column B, body in column C. Tag every ticket with "shipping-delay-may2026". Create all 80 tickets.
Some rows have blank message bodies and should use a fallback message
Create a Gorgias ticket for each row in this sheet: email in column A, subject in column B, body in column C. If column C is blank, use this fallback body: "We're reaching out about your recent order. Our team will follow up within 24 hours." Create all 80 tickets.
The full proactive outreach pipeline: validate customers, create tickets, and log outcomes
For each row in this sheet: check if a Gorgias customer exists for the email in column A. If yes, create a ticket using subject from column B and body from column C, tag it "shipping-delay-may2026", and write the new ticket ID in column D. If no matching customer is found, write "no customer" in column D and skip. When done, write a count of created vs skipped in cell F1 and F2.
One prompt handles the validation, the creation, the tagging, and the audit trail.
Try It
Get the 7-day free trial of SheetXAI and open a Google Sheet with your next proactive outreach list, then ask it to open all the Gorgias tickets in one pass. For related work, see how to bulk tag those tickets after they're created or browse the full Gorgias integration overview.