The Scenario
The support queue has been building all week. Sixty customers have written in saying their coupon codes were rejected at checkout — they're requesting replacements, and some of them are getting impatient. Someone on the team has been copying the codes into a Google Sheet as tickets come in. The codes are in column A. Before you issue 60 replacements that may not be necessary, someone needs to check which codes are actually valid.
That someone is you, apparently. And Payhip doesn't have a bulk verification view.
The bad version:
- Open Payhip's coupon manager, use the search bar to find the first code from your sheet, read the status and discount value, and type the result manually into columns B and C.
- Go back to the sheet, find the next code, return to Payhip, search again.
- Repeat 59 more times, trying to stay accurate while doing something mind-numbing at speed because the support backlog is waiting.
Every minute spent on this is a minute the support tickets age. And if the sheet has any typos or the codes are inconsistently formatted, you might misreport the status on a handful of them — which means more tickets, not fewer.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads the sheet, checks each code against Payhip, and writes the results back — column by column, row by row, without you touching the UI.
For each coupon code in column A, verify it against Payhip and write the result (valid/invalid plus discount amount) into columns B and C.
What You Get
- Column B receives the verification status for each code: valid, invalid, expired, or not found.
- Column C receives the discount value Payhip returns for valid codes.
- Any code Payhip doesn't recognize gets flagged clearly — no silent blanks.
- The full 60-row batch runs in one pass.
What If the Data Is Not Quite Ready
The coupon codes have inconsistent capitalization or trailing spaces
Strip whitespace from the codes in column A of the "Support Tickets" sheet and convert them to uppercase, then verify each cleaned code against Payhip. Write the status into column B and the discount value into column C.
You only want to re-verify codes that previously came back as invalid
For each row in the "Support Tickets" sheet where column B says "invalid", re-verify the coupon code in column A against Payhip and overwrite column B with the fresh status and column C with the discount amount.
The ticket sheet has duplicate coupon codes submitted by different customers
Identify duplicate codes in column A of the "Support Tickets" sheet and mark them in column D. For each unique code, verify once against Payhip and write the status into column B and the discount value into column C. Copy the result to all rows sharing that code.
Full triage in one prompt — clean codes, verify, flag invalids, note which customers to replace
Strip whitespace from column A of the "Support Tickets" sheet, verify each code against Payhip, write the status in column B and discount in column C, and for any row where column B is "invalid" or "not found", write "Issue replacement" in column D.
Support gets a clean decision list from a single prompt — no manual lookups, no cross-referencing.
Try It
Get the 7-day free trial of SheetXAI and open the sheet where your customer-submitted coupon codes are logged, then ask it to verify the full list against Payhip and write the results back. For related work, see Bulk Create Payhip Coupon Codes From a Google Sheet or return to the Payhip integration overview.