The Scenario
Your head of customer experience pulled you aside before the weekly standup: refund rates have been climbing for two months and nobody has a clear picture of what's driving it. She wants a breakdown by product line — how many refunds per product, what amounts, over what timeframe. The data lives in Paystack. You need it in a sheet.
This is the third time this quarter someone has asked for a Paystack refund report. The first two times you built it from scratch.
The bad version:
- You log into Paystack, navigate to the Refunds section, and start exporting. The export gives you a CSV with every refund field Paystack tracks — 14 columns, most of which are internal IDs you don't need.
- You delete the columns you don't use, rename the ones you keep, and try to match refund records to product lines using the transaction reference — which means doing a VLOOKUP against a transactions export you also have to pull separately.
- You paste everything into a new sheet, realize the date column is in a different format from last time you did this, and spend 20 minutes reformatting before you can run the pivot.
The standup starts in 45 minutes. The pivot is not ready.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads your request and pulls your Paystack refund history through the API, writing each refund into your sheet with the exact columns you need — no export files, no column deletion, no format wrestling.
List all Paystack refunds and write each one to the 'Refunds' sheet with columns for refund ID, transaction reference, amount, status, and created date.
What You Get
- Column A: refund ID
- Column B: original transaction reference
- Column C: refunded amount
- Column D: refund status (processed, pending, failed)
- Column E: created date in readable format
- One row per refund — ready to join against transaction data or build a pivot on top of
What If the Data Is Not Quite Ready
You only want refunds from the last 90 days
List all Paystack refunds created in the last 90 days and write each one to the 'Refunds' sheet with refund ID, transaction reference, amount, status, and created date.
You need the refund amount as a percentage of the original transaction amount
List all Paystack refunds from the last 90 days, write them to the 'Refunds' sheet with the standard columns, then for each row fetch the original transaction amount and write it to column F and the refund percentage (refund/original) to column G.
You want to flag refunds where the full amount was returned
List all Paystack refunds and write them to the 'Refunds' sheet with the standard columns, then compare refund amount to original transaction amount and mark 'FULL REFUND' in column F where they match, 'PARTIAL' where they don't.
Pull, enrich, flag, and sort in one shot
List all Paystack refunds from the past 90 days, write them to the 'Refunds' sheet with the standard columns, fetch the original transaction amount for each and write it to column F, calculate the refund percentage in column G, mark 'FULL REFUND' or 'PARTIAL' in column H, then sort the sheet by refund amount descending so the largest ones appear first.
One prompt gives your head of CX a pivot-ready sheet instead of a raw export she'll ask you to clean up anyway.
Try It
Open the Google Sheet where you track customer experience or product metrics, then Get the 7-day free trial of SheetXAI and ask it to pull your Paystack refund history directly. You can also see how to verify individual transaction references for disputed charges, or export your full transaction history for reconciliation.