The Scenario
Your acquiring bank sent a notice yesterday: they need a formal dispute log for the past 30 days submitted by Friday or your account review will be delayed. Your compliance officer has been cc'd. The log needs to include dispute IDs, transaction references, amounts, reasons, and statuses — in a spreadsheet format the bank's auditor can read.
You have never exported disputes from Paystack before. You didn't know Paystack tracked them this granularly.
The bad version:
- You log into Paystack and search for a dispute export. The dashboard shows a disputes list but the export button isn't obvious — you spend 10 minutes clicking around before finding it under a sub-menu.
- The CSV that downloads has more columns than the bank's template requires, and the column names don't match what the auditor asked for. You spend 30 minutes renaming headers and deleting the columns you don't need.
- The date range on the export defaults to the last 7 days, not 30. You have to re-run it twice with different date ranges and manually stack the two files.
The bank's submission deadline is Friday at noon. It's Thursday morning.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads your request and pulls your Paystack dispute data through the API, writing each dispute into the exact columns you specify — no CSV download, no header renaming, no stacking files.
List all Paystack disputes from the last 30 days and write each one to the 'Disputes' sheet with columns for dispute ID, transaction reference, amount, status, and created date.
What You Get
- Column A: dispute ID
- Column B: original transaction reference
- Column C: disputed amount
- Column D: dispute status (pending, resolved, merchant-accepted, refunded)
- Column E: created date in readable format
- One row per dispute — formatted and ready for the bank submission
What If the Data Is Not Quite Ready
The bank template requires a specific date format
List all Paystack disputes from the last 30 days and write each one to the 'Disputes' sheet with dispute ID in A, transaction reference in B, amount in C, status in D, and created date formatted as DD/MM/YYYY in E.
The auditor also needs the dispute reason field
List all Paystack disputes from the last 30 days and write each one to the 'Disputes' sheet with dispute ID in A, transaction reference in B, amount in C, reason in D, status in E, and created date in F.
You need to flag unresolved disputes separately for the bank
List all Paystack disputes from the last 30 days, write them to the 'Disputes' sheet with the standard columns, then mark 'OPEN' in column F for any dispute where status is pending or under review, and 'CLOSED' for resolved or refunded.
Format dates, add reason, flag open disputes, and sort by amount in one shot
List all Paystack disputes from the last 30 days, write them to the 'Disputes' sheet with dispute ID in A, transaction reference in B, amount in C, reason in D, status in E, created date as DD/MM/YYYY in F, mark 'OPEN' or 'CLOSED' in column G based on status, then sort the sheet by amount descending so the largest disputes appear first.
A submission-ready sheet generated in one prompt means you send it to your compliance officer before noon — not after a morning of reformatting.
Try It
Open a Google Sheet set up for compliance or audit tracking, then Get the 7-day free trial of SheetXAI and ask it to pull your Paystack dispute data directly. For related workflows, see how to verify individual transaction references for disputed charges, or how to export your full transaction history for reconciliation.