The Scenario
Three people left the company last month. HR flagged this week that their Respond.io accounts may still be active — and the IT admin has been asked to produce a full roster of workspace users (name, email, role) for an access review by end of day Friday.
There's no export button in Respond.io for this. The admin has to either go through the API or click through each user in the settings panel and transcribe what they see.
The bad version:
- Open Respond.io Settings > Users, scroll through the list, write down each name and email in a Google Sheet, then go back to check the role for each one.
- Realize the list is paginated and you may have missed someone on page 2.
- Submit the list to HR who immediately asks for the user IDs too — which weren't in the first pass.
An access review only has value if the list is complete. The manual path makes it easy to miss someone, and getting caught submitting an incomplete roster to HR is not a good Friday afternoon.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads the sheet and through its built-in Respond.io integration it can pull the complete user list from the workspace — every user, every field — and write it into your sheet in one shot.
List all users in the Respond.io workspace and write each user's name, email, and role into columns A, B, and C of the UserAudit sheet
What You Get
- Every user in the Respond.io workspace written to the UserAudit sheet.
- Column A: name. Column B: email. Column C: role (admin, agent, etc.).
- All pages of the user list are included — nothing is cut off at a pagination boundary.
- The data reflects the live workspace state at the time of the query.
What If the Data Is Not Quite Ready
HR also needs the user ID and account status
List all users in the Respond.io workspace and write each user's name, email, role, ID, and status into columns A through E of the UserAudit sheet
You want to flag users who are admins for a separate review
Fetch all Respond.io workspace users, write name, email, and role into columns A through C of the UserAudit sheet, and mark rows where the role is "admin" with "REVIEW" in column D
You need to cross-reference against an existing offboarding list in column F
Fetch all Respond.io workspace users (name, email, role, ID) into columns A through D of the UserAudit sheet, then check each email in column B against the offboarding list in column F and mark any matches with "OFFBOARD" in column E
Full kill chain — fetch all users, add timestamp, flag admins, cross-reference HR list, and format for review in one shot
Fetch all Respond.io users and write name, email, role, and ID into columns A through D of the UserAudit sheet; add today's date in column E; mark admin roles with "ADMIN REVIEW" in column F; check each email against the offboarding list in the Offboarding tab and flag matches with "OFFBOARD" in column G
Complete. Defensible. Submitted before 5 PM.
Try It
Get the 7-day free trial of SheetXAI and open a blank Google Sheet, then ask it to pull your full Respond.io user roster into the rows for an access review. See also: Export Respond.io Channels to a Google Sheet and the Respond.io overview.