The Scenario
A team restructure happened Friday afternoon. One support agent is leaving; their 25 open cases need to be reassigned to three different agents by Monday morning before the US team logs in and finds a queue with no owner. You have the sheet: Case IDs in column A, new Owner IDs in column B, already filled in by the team lead.
Twenty-five separate API calls is the naive approach. At Salesforce's API limits — especially if you're on a Developer or lower-tier org — 25 individual PATCH requests is real exposure to throttling, and the run history becomes unreadable if anything fails partway through.
The bad version:
- Open each case in the Salesforce UI, click Edit, change the owner, save.
- Repeat 24 more times, moving carefully down the sheet to avoid losing your row.
- Find out on Monday that case 18 never saved because you accidentally clicked away from the edit form before submitting.
You have a sheet. The sheet has the answers. The problem is getting them into Salesforce without 25 round trips.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet. It reads the Case IDs and new Owner IDs from your columns and bundles them into a Salesforce composite batch request — up to 25 updates in a single API call.
Bundle all 25 case owner reassignments from this sheet into a single Salesforce composite batch request — column A is Case ID, column B is the new OwnerId
What You Get
- All 25 case updates sent to Salesforce in one composite batch API call instead of 25 separate requests.
- Column C updated with Success or the error message for each row based on the batch response.
- Salesforce's per-subrequest error reporting means a failure on row 18 doesn't prevent rows 19 through 25 from processing.
- A summary of how many updates succeeded and how many failed written below the last row.
What If the Data Is Not Quite Ready
Some Owner IDs in column B are email addresses, not Salesforce IDs
The team lead filled in email addresses instead of 18-character User IDs.
Before running the composite batch update, look up each email address in column B to find the corresponding Salesforce UserId, then run the batch reassignment using those resolved IDs — write Success or error into column C
You need to update Status at the same time as OwnerId
The reassignment also changes the status to In Progress.
Run a Salesforce composite batch request updating both OwnerId (column B) and Status to In Progress for every Case ID in column A — write the result into column C
The batch has more than 25 rows — needs to be chunked
You have 50 rows and composite batch is capped at 25 subrequests.
Split the Case ID and OwnerId rows from this sheet into batches of 25, run each batch as a separate Salesforce composite batch request, and write the result for each row into column C — process all batches before stopping
Validate owner IDs, chunk the batch, and log results
Check that each OwnerId in column B resolves to a real Salesforce user, run the updates in chunks of 25, and write a per-row result plus a total success count.
For each row: verify that the Salesforce UserId in column B exists. If it does, include the case in the composite batch update; if not, write Invalid Owner in column C and skip it. Run batches of 25, write Success or error per row in column C, and write the total count of successful updates below the last row.
One prompt handles validation, batching, and logging in a single operation.
Try It
Get the 7-day free trial of SheetXAI and open the reassignment sheet, then ask SheetXAI to run the composite batch update. For related reading, see the hub overview or the spoke on chaining case creation with CaseComment linking in a single composite request.