The Scenario
The VP of Support sent you a Slack message at 3 PM on a Thursday: she needs Q1 NPS data by Friday morning so she can compute the score before the leadership sync. She wants respondent name, raw score, and verbatim comment — the full export, not a summary — so the finance team can cross-reference it against churned accounts.
You have access to Simplesat. You've never tried to export NPS data specifically, only CSAT.
The bad version:
- Navigate to Simplesat, figure out which report or filter surfaces NPS responses specifically as opposed to CSAT or CES
- Export Q1 responses, open the CSV, discover the date filter included some late December responses, and trim those manually
- Paste the three columns she asked for into the Google Sheet, realize the "comment" field is actually labeled "feedback" in the export and rename it before sending
Friday morning is in 18 hours. The VP's ask was clear, the execution is not. You're spending the cognitive budget that was supposed to go toward the actual analysis on the logistics of getting the data out.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It connects to Simplesat through its built-in integration and pulls the exact response set you need — date-scoped, field-specific — directly into your sheet columns.
Open the sheet where you're staging the Q1 NPS data and paste this:
Search Simplesat for all answers from the NPS survey submitted between 2026-01-01 and 2026-03-31 and write respondent name, score, and comment into columns A, B, and C
What You Get
- Column A: respondent name as recorded in Simplesat
- Column B: NPS score (0-10)
- Column C: verbatim comment, full text
- Rows are ordered by submission date ascending
- Only NPS survey responses are included — CSAT and CES are excluded
What If the Data Is Not Quite Ready
The VP also wants a computed NPS score in the sheet, not just the raw data
Search Simplesat for all NPS answers submitted between 2026-01-01 and 2026-03-31, write respondent name, score, and comment into columns A, B, and C, then add a formula in E1 that computes NPS as the count of scores 9-10 minus the count of scores 0-6 divided by total count times 100
Some respondents left no comment and you need those rows flagged so the finance team knows
Pull all NPS responses from Simplesat for Q1 2026 into columns A, B, and C — if the comment field is empty, write "no comment provided" in column C instead of leaving it blank
You need to split promoters, passives, and detractors into separate tabs for the leadership deck
Search Simplesat for all NPS responses from Q1 2026, write the full export to the "Raw" tab in columns A through C, then write promoters (score 9-10) to the "Promoters" tab, passives (7-8) to the "Passives" tab, and detractors (0-6) to the "Detractors" tab
You want the full export plus a score distribution and the final NPS calculation in one pass
Fetch all Simplesat NPS responses from 2026-01-01 through 2026-03-31, write respondent name, score, and comment to columns A through C, then write a score distribution table in column E showing count of responses per score value 0-10, and put the final NPS formula in G1
You get the raw data, the distribution, and the metric in one shot — no second prompt needed.
Try It
Get the 7-day free trial of SheetXAI and open any Google Sheet where you track NPS data, then ask it to pull Q1 Simplesat NPS responses into your columns and compute the score inline. See also the CSAT import spoke or return to the Simplesat hub for the full comparison.