The Scenario
A new support manager took over two months ago. She inherited 60 canned snippets in SupportBee, most of which she has never read. Some are outdated. Some refer to products the company no longer sells. Some are fine. She wants the whole library exported to a Google Sheet so the team can review each one and mark it as keep, update, or delete — and then apply all the decisions in one pass rather than clicking through SupportBee one snippet at a time.
The bad version:
- Open SupportBee settings, navigate to Snippets, open the first snippet, copy the name, body, and tags into the sheet manually
- Close it, open the next snippet, repeat
- 60 snippets. You have the name and body after 20 minutes. Now you realize you forgot to copy the tags for snippets 4 through 11.
- Go back, reopen each of those snippets, fill in the missing tags column
The export alone takes half the morning. The update pass — going back through SupportBee to delete or edit the ones the team marked — is another half morning.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that exports all your SupportBee snippets and then applies your review decisions back to SupportBee in a second pass.
Fetch all SupportBee snippets and write each one's ID, name, body text, and tags into columns A through D so the team can review and mark actions in column E
What You Get
- Every SupportBee snippet written into the sheet: ID in column A, name in column B, body in column C, tags in column D
- One row per snippet — consistent format, no fields missing
- Column E left blank for the team to fill in with "keep", "update", or "delete"
- The snippet IDs in column A are the keys you need for the second-pass prompt that applies the decisions
What If the Data Is Not Quite Ready
After the team has reviewed, you want to apply all decisions in one pass
Read this sheet and for each row where column E is "delete" call SupportBee to delete that snippet, where it is "update" update the snippet name to column B and body to column C; skip rows where column E is "keep" or blank
Some snippets in the export have identical body text — duplicates accumulated over time
After fetching all SupportBee snippets into columns A through D, identify rows where column C is an exact duplicate of another row and write "duplicate" into column E for the newer of the two; leave column E blank for originals
You want to export only snippets that have not been used in the last 6 months based on a tag
Fetch all SupportBee snippets into columns A through D and filter to only those whose tags column D does not contain the text "active-2025" or "active-2026"; write all others to the sheet for review
Kill chain: export snippets, flag duplicates, let team review, then apply all deletions and updates
Fetch all SupportBee snippets into columns A through D; identify duplicate body texts and write "duplicate" in column E for the newer one; then after the review is complete — for rows where column E is "delete" delete the snippet; for rows where column E is "update" update name and body from columns B and C
Two-phase workflow: export first, apply decisions second.
Try It
Get the 7-day free trial of SheetXAI and open a blank Google Sheet, then ask it to export all your SupportBee snippets so your team can start the review before your next sprint. Also worth reading: bulk snippet creation from a sheet, and the hub overview for all SupportBee workflows.