The Scenario
You are a support operations analyst. Month-end is tomorrow. Your finance team wants every billing-related ticket from Q2 tagged with the label "billing-q2" before they run the reconciliation report. You have 150 ticket IDs sitting in column A of a Google Sheet — the output of a SQL query someone ran against your data warehouse this morning.
The bad version:
- Open SupportBee, search for ticket ID from row 1, open the ticket, click the label field, type "billing-q2", save
- Back to the sheet, copy the next ID, paste into the search bar, open the ticket, repeat
- By ticket 30 you have two tabs open because you accidentally navigated away and now you are not sure whether tickets 28 and 29 were labeled or not
Month-end reporting waits for nothing. You have 120 tickets left and your manager has already asked twice whether the labeling is done.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that reads your data and talks to SupportBee so you do not have to click through 150 individual ticket records.
Add the label "billing-q2" to every ticket ID listed in column A of this sheet using SupportBee, then write "labeled" into column B when each one succeeds
What You Get
- The label "billing-q2" applied to every ticket ID in column A
- The word "labeled" written into column B as each ticket is processed — you can watch the column fill in and see progress in real time
- Any ticket where the label application fails gets an error note in column B instead, so nothing silently skips
- When the prompt finishes, column B tells you exactly which tickets succeeded and which need attention
What If the Data Is Not Quite Ready
Some ticket IDs in column A are not valid SupportBee IDs
Apply the label "billing-q2" to each ticket ID in column A; if a ticket ID returns a not-found error, write "invalid ID" in column B and continue to the next row
You need to apply two labels — "billing-q2" and "escalated"
For every ticket ID in column A, add both the label "billing-q2" and the label "escalated" to the ticket in SupportBee, then write "labeled" into column B
The sheet has ticket IDs in column A but only rows where column C says "include" should be labeled
Apply the label "billing-q2" to tickets in column A only where column C contains the word "include"; write "labeled" into column B for processed rows and "skipped" for rows that were excluded
Kill chain: deduplicate IDs, validate they exist in SupportBee, then label all valid ones
Remove duplicate ticket IDs from column A; for each remaining ID verify the ticket exists in SupportBee; label each valid ticket "billing-q2" and write the result — "labeled", "not found", or "duplicate removed" — into column B
One prompt handles deduplication, validation, and labeling together.
Try It
Get the 7-day free trial of SheetXAI and open any sheet with a list of SupportBee ticket IDs, then ask it to apply a label to all of them at once. Also worth reading: bulk status updates for large ticket lists, and the hub overview for all SupportBee workflows.