The Scenario
You are a customer success manager at a SaaS company. There was a product incident three days ago and your team collected every reported bug in a shared Google Sheet — 80 rows, each with a subject line, a description of what broke, the customer email, and which support team should own it. The engineering post-mortem is done. Now you need all 80 of those rows to become SupportBee tickets before the all-hands at 11 AM.
The bad version:
- Open SupportBee, click New Ticket, paste the subject from row 1, copy the description from column B, type the customer email into the requester field, select the team from column D manually from a dropdown
- Save, go back to the sheet, advance to row 2, repeat
- At row 15 you notice you pasted column B from the wrong row — now you have to go back and find which ticket has the wrong body and edit it
The all-hands is in 90 minutes. You have 65 rows left. Nobody hired you to be a data entry clerk — you are supposed to be on the response call right now.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that runs inside your Google Sheet and talks to SupportBee on your behalf. Open the SheetXAI sidebar, describe what you want, and it handles the API calls for every row in sequence.
Create a SupportBee ticket for every row in this sheet — use column A as subject, column B as body, column C as requester email, and assign each to the team in column D; write the returned ticket ID into column E
What You Get
- One SupportBee ticket created per row in the sheet
- Each ticket carries the subject, body text, requester email, and team assignment from the corresponding columns
- The returned ticket ID written to column E immediately after each creation — so you know exactly which row maps to which ticket
- Any row where creation fails gets an error note in column E instead of an ID, so nothing silently disappears
What If the Data Is Not Quite Ready
The team names in column D do not match SupportBee exactly
Before creating tickets, check each value in column D against the SupportBee team list; if a name does not match exactly, write the closest valid team name into column D and then create the ticket using that corrected value
Some rows are missing a customer email
Create SupportBee tickets for all rows where column C is not empty; for rows where column C is blank, write "skipped — no requester email" into column E and move on
The sheet has rows from multiple incidents mixed together and you only want the rows tagged "billing" in column E
Create SupportBee tickets only for rows where column E contains the word "billing" — use columns A through D for subject, body, requester email, and team; write the ticket ID into column F
Kill chain: deduplicate the sheet, correct team names, then create tickets and note results
Remove any duplicate rows where columns A and C match; fix team names in column D against the SupportBee team list; then create one ticket per remaining row using columns A, B, C, D for subject, body, requester, and team; write ticket ID or error into column E
One prompt, one pass — cleanup and creation handled together.
Try It
Get the 7-day free trial of SheetXAI and open any incident sheet with customer emails and team assignments, then ask it to turn every row into a SupportBee ticket. Also worth reading: how to export all open tickets back to a sheet, and the hub overview for all SupportBee workflows.