The Scenario
Your monitoring system flagged 120 tickets created by a bot that was misconfigured over the weekend. Every row in column A of a Google Sheet is a ticket ID from that batch. All 120 need to be marked as spam in SupportBee before they inflate this week's ticket count metrics.
It is 8 AM. The weekly metrics report runs at 10 AM.
The bad version:
- Open SupportBee, paste the first ticket ID into the search bar, open the ticket, find the Mark as Spam option, confirm, go back
- Paste the second ID into the search bar, open it, mark spam, confirm, go back
- After 20 tickets your muscle memory has the pattern down but your attention is flagging and you accidentally hit Mark Answered on ticket 21 instead of Mark Spam
120 tickets. Each one is 4-6 clicks. The metrics report does not move for you.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that applies status changes to every ticket ID in your list through the SupportBee API in one pass.
Mark every ticket ID in column A of this sheet as spam in SupportBee; write "spam" into column B for each one processed
What You Get
- Every ticket ID in column A marked as spam in SupportBee
- The word "spam" written into column B as each ticket is processed — a running record of what was handled
- Any ticket where the status change fails — invalid ID, already in a terminal state, API error — gets an error note in column B rather than "spam", so you can investigate the exceptions specifically
- When the prompt finishes, column B shows you the complete picture: 120 rows, each marked with its outcome
What If the Data Is Not Quite Ready
Some ticket IDs in column A are not valid
Mark each ticket ID in column A as spam in SupportBee; if an ID returns not-found, write "invalid ID" in column B and continue to the next row
Some tickets should be marked as answered, not spam, based on a flag in column C
For each row where column C says "spam", mark the ticket ID in column A as spam in SupportBee and write "spam" in column B; for rows where column C says "answered", mark the ticket as answered and write "answered" in column B
You want to archive the tickets instead of marking them as spam
Archive every ticket ID in column A in SupportBee and write "archived" into column B when each one succeeds
Kill chain: deduplicate IDs, validate they exist, mark as spam, log outcomes
Remove duplicate ticket IDs from column A; validate each remaining ID exists in SupportBee; for valid tickets mark as spam and write "spam" into column B; for invalid IDs write "not found" into column B
One pass — deduplication, validation, and status change together before the report runs.
Try It
Get the 7-day free trial of SheetXAI and open your list of bot-generated ticket IDs, then ask it to mark all of them as spam in SupportBee before the metrics report fires. Also worth reading: bulk archiving resolved tickets from a sheet, and the hub overview for all SupportBee workflows.