The Scenario
The VP of Support needs a slide for Thursday's board presentation. Specifically: 30 days of average first-response time, total ticket volume, and reply count — broken down by team, laid out in a Google Sheet they can hand to the designer by Wednesday afternoon.
It is Tuesday. The request came in an hour ago. You are the person with the SupportBee login.
The bad version:
- Open SupportBee, navigate to Reports, filter to the first-response time report for the last 30 days, export to CSV
- Open a new sheet, paste the CSV data, reformat the headers, rename the columns to match what was requested
- Go back to SupportBee, pull the ticket count report, export it, paste it into a second sheet tab, reformat
- Repeat for reply count
- Now make the date formats consistent across all three tabs because each export used a slightly different format
By the time you have three clean tabs with matching column structures it is somehow already 4 PM.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that pulls SupportBee reporting data directly — no CSV exports, no manual reformatting.
Pull SupportBee's average first-response time report, ticket count report, and reply count report for the last 30 days and write all three datasets into separate sheets named "Response Time", "Ticket Volume", and "Reply Count" with date and value columns
What You Get
- Three new sheet tabs created automatically: Response Time, Ticket Volume, and Reply Count
- Each tab populated with Date and Value columns covering the last 30 days
- Consistent date formatting across all three tabs — no manual normalization needed
- The data is ready to hand to a designer or drop into a pivot table as soon as the prompt finishes
What If the Data Is Not Quite Ready
You need the data broken down by team rather than aggregated
Pull SupportBee's ticket count report for the last 30 days broken down by team and write the results to a sheet named "Volume by Team" with columns for Date, Team, and Count
You want to compare this month to last month in the same sheet
Pull SupportBee's average first-response time for the current calendar month and the previous calendar month and write both periods into a single sheet named "Response Trend" with columns for Date, Period, and AvgFirstResponse
The board presentation needs a summary row at the bottom of each tab
Pull the ticket count report for the last 30 days into a sheet named "Ticket Volume" with Date and Count columns, then add a final row at the bottom with the total count for the period
Kill chain: pull all three reports, normalize dates, add calculated summary rows, and format the sheets
Pull SupportBee's average first-response time, ticket count, and reply count for the last 30 days into sheets named "Response Time", "Ticket Volume", and "Reply Count"; normalize all dates to YYYY-MM-DD; add a summary row at the bottom of each sheet with the period average or total; bold the summary rows
One prompt — data retrieval, normalization, summaries, and formatting together.
Try It
Get the 7-day free trial of SheetXAI and open a blank Google Sheet before your next board presentation prep, then ask it to pull all your SupportBee performance data into ready-to-present tabs. Also worth reading: exporting open tickets for triage, and the hub overview for all SupportBee workflows.