The Scenario
A product manager hands you a sheet with 15 feature names in column A. Their ask: find every SupportBee ticket that mentions each feature so they can gauge complaint volume per feature for the next roadmap review. The roadmap call is Thursday. Today is Tuesday.
The bad version:
- Open SupportBee, type the first feature name into the search bar, scroll through the results, copy the ticket ID, subject, and requester email from each result into a sheet row manually
- Search for the second feature name, do the same
- By the fifth feature you have 40 result rows scattered across the sheet with no consistent structure because you forgot to add a column for which keyword each ticket matched
15 searches. Potentially hundreds of matching tickets. The product manager is expecting a tidy table, not a disorganized paste job.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that can run all 15 searches against SupportBee and collect the results in a structured table automatically.
Search SupportBee for tickets matching each query in column A of this sheet and write the results — ticket ID, subject, requester email, created date, and status — into a new sheet named "Search Results", one result row per ticket
What You Get
- One SupportBee search executed per keyword in column A
- Every matching ticket written as its own row in the Search Results tab, with ID, subject, requester email, created date, and status
- A column indicating which search keyword each result came from, so the product team can filter by feature
- Duplicate tickets that appear in multiple searches appear as separate rows — or you can ask SheetXAI to deduplicate if you prefer a unique list
What If the Data Is Not Quite Ready
You want to add a column showing which keyword each result matched
Search SupportBee for tickets matching each query in column A and write the results to a "Search Results" sheet with columns for Keyword, TicketID, Subject, RequesterEmail, CreatedDate, and Status
You only want results from the last 90 days
Search SupportBee for tickets matching each query in column A that were created in the last 90 days, and write the matching ticket ID, subject, requester, and created date into a sheet named "Search Results"
You want a summary count of results per keyword, not individual rows
Search SupportBee for tickets matching each keyword in column A and write a summary into column B showing how many matching tickets each keyword returned
Kill chain: run all searches, deduplicate ticket IDs across results, annotate with keyword count, write to results sheet
Search SupportBee for each keyword in column A; collect all matching ticket IDs, subjects, and created dates; remove duplicate ticket IDs keeping the row with the most recent created date; add a column showing how many keywords matched each unique ticket; write the final deduplicated table to a sheet named "Feature Complaint Analysis"
One prompt — all searches, deduplication, and annotation in a single pass.
Try It
Get the 7-day free trial of SheetXAI and open a sheet with your product feature list, then ask it to search SupportBee for every keyword and collect the results before your roadmap review. Also worth reading: exporting open tickets for triage, and the hub overview for all SupportBee workflows.