The Scenario
A new enterprise client is coming onboard next week. Their IT team sent over a spreadsheet of 150 employees who need Zendesk end-user accounts created before the kickoff call — name in column A, email in column B, organization in column C. Someone has to get all 150 into Zendesk before Monday.
The bad version:
- Open Zendesk, click Add User, type the name, type the email, select the organization from a dropdown, save.
- Move to the next row. Repeat.
- Midway through, realize that "Acme Corp" in the sheet doesn't match the organization name "Acme Corporation" in Zendesk, so half the users are going into the wrong org.
You're an IT admin. Creating user accounts is part of the job. But creating 150 identical-pattern accounts by clicking through a web UI is the kind of task that makes you contemplate a career in something that doesn't involve browser tabs.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet. It reads the employee list and uses the Zendesk integration to create every user in one operation.
Open the SheetXAI sidebar in the employee import sheet and paste:
Create a Zendesk user for each row in this sheet — use name from column A, email from column B, role from column C, and organization from column D
What You Get
- A Zendesk end-user account created for every row in the sheet.
- Column E receives the new user ID for each created account.
- Rows where the organization name didn't match an existing Zendesk org are flagged in column F with the exact mismatch, so you can resolve it without wondering which users landed in the wrong place.
What If the Data Is Not Quite Ready
Organization names don't match Zendesk exactly
Create a Zendesk user for each row — name from column A, email from column B. Look up the organization by domain: use the domain from column C to find the matching Zendesk org. Write the created user ID to column D and the matched org name to column E
Domain-based org matching avoids the name mismatch problem entirely.
Some email addresses are duplicates that already exist in Zendesk
Create a Zendesk user for each row — name from column A, email from column B, organization from column C. If a user with that email already exists, skip creation and write 'exists - user ID: [id]' to column D
Duplicate emails don't cause errors — they're identified and documented.
You need to set a custom user field on creation
Create a Zendesk user for each row — name from column A, email from column B, organization from column C, and set the custom field 'employee_id' to the value in column D. Write the created user ID to column E
Custom fields are set at creation, not in a separate update pass.
Full onboarding import with verification
Create a Zendesk user for each row from row 2 to row 151 — name from column A, email from column B, role from column C, organization from column D. Write the created user ID to column E and 'created', 'exists', or the error to column F. Then count the total created and total skipped and write the summary to cell H2
150 accounts created, every outcome documented, summary count in one prompt. The IT admin Monday morning is very different from the Friday afternoon version.
The pattern: tell SheetXAI the range, the field mapping, and what to write back — it handles the iteration and the writeback.
Try It
Get the 7-day free trial of SheetXAI and open your employee import sheet with names and emails in columns A and B. From there, see exporting the user directory to verify what landed, or return to the Zendesk integration guide.