The Scenario
The inventory audit request landed in your inbox on a Monday with a two-week deadline. Your Zendesk account has a custom object called 'Hardware Assets' — 600 records, each with an asset tag, model name, serial number, and assigned user ID. The IT team needs all of it in a spreadsheet for the annual audit, and the custom object wasn't included in any previous export.
Custom objects in Zendesk aren't part of the standard ticket export. There's no CSV download button. The data is accessible via the API, but not through the UI in any bulk form.
The bad version:
- Read the Zendesk custom objects API documentation.
- Write a script to paginate through all records and write them to a CSV.
- Debug the pagination logic when it stops at record 100.
- Eventually get the CSV, import it into Sheets, discover the field names are API names not display names.
You're a support engineer. You know enough to find the API docs. But writing and debugging a pagination script is not how you planned to spend Tuesday afternoon.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet. It uses the Zendesk integration to pull every record from your custom object in one operation.
Open the SheetXAI sidebar in your audit sheet and paste:
Export all records from the Zendesk custom object 'hardware_assets' into this sheet — populate all custom fields including asset tag, model, serial number, and assigned user ID
What You Get
- One row per custom object record — all 600.
- Every custom field populated: asset tag, model name, serial number, assigned user ID.
- Record ID in an additional column for reference.
600 records exported without a line of code.
What If the Data Is Not Quite Ready
You need the assigned user's name, not just their ID
Export all records from the Zendesk custom object 'hardware_assets' — include asset tag, model, serial number, and look up the assigned user's name from the user ID to write in an adjacent column
User ID resolved to name in the same pull.
You need to filter to assets assigned to a specific department's users
Export all records from the Zendesk custom object 'hardware_assets' where the 'department' custom field equals 'Engineering' — write asset tag, model, serial number, and assigned user ID to this sheet
Field-level filter applied before the data lands.
You need records from a second custom object joined to the first
Export all records from the Zendesk custom object 'hardware_assets' — write asset tag, model, serial number, and assigned user ID. Then for each record, look up the related record in the 'license_entitlements' custom object by the 'asset_id' relationship field and add the license key to column F
Cross-object join in one ask.
Full audit export with summary
Export all records from the Zendesk custom object 'hardware_assets' to the 'All Assets' tab — record ID, asset tag, model, serial number, assigned user ID, and assigned user name. On the 'Summary' tab, write total record count and a breakdown of record count by model name
600 records and an asset-by-model breakdown — one prompt, audit package ready for submission.
Try It
Get the 7-day free trial of SheetXAI and open your audit sheet, then specify the custom object name and the fields you need. Related: export custom ticket fields to document the adjacent ticket schema, or return to the Zendesk integration guide.