The Scenario
You are a support operations lead. Q4 2025 is closed. Your Gleap queue has 200 RESOLVED tickets from before January 1, 2026 cluttering the active dashboard.
Your director wants the queue clean before Monday's all-hands. It is Friday at 3 PM.
The bad version of Friday afternoon:
- You open Gleap's ticket list, filter by RESOLVED and date before Jan 1
- You select in batches of 20, click Archive, wait for reload
- The page times out on batch 7
- You spend three hours on a task that should take three minutes.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that calls Gleap's archive API in bulk, so you never have to batch-select in the dashboard.
Open the SheetXAI sidebar and type:
Archive all Gleap tickets with status RESOLVED that were created before January 1, 2026. Write the total count of archived tickets into cell A1 of this workbook.
SheetXAI archives all 200 matching tickets and writes the count into A1. The queue is clean.
What You Get
- 200 archived tickets removed from the active queue
- Count in cell A1 — a record for your director
- Zero clicking in Gleap's dashboard
The active queue shows only open and in-progress tickets. Your team starts Monday with a clean view.
What If the Data Is Not Quite Ready
Bulk archive operations need a pre-check. SheetXAI handles the review and the action in the same prompt.
When you want to see what will be archived before committing
Fetch all Gleap tickets with status RESOLVED created before January 1, 2026. Write ticket ID, title, created date, and assigned agent to the Archive Preview tab of this workbook. Do not archive anything yet.
When you only want to archive resolved BUG tickets, not feature requests
Archive all Gleap tickets with status RESOLVED, type BUG, created before January 1, 2026. Write the count to cell A1 of this workbook. Leave resolved FEATURE REQUEST tickets untouched.
When you want to export the list and then archive
Fetch all Gleap tickets with status RESOLVED created before January 1, 2026. Write ticket ID, title, created date, and assigned agent to the Archive Log tab. Then archive all of them and write the final count to cell A1 of the Summary tab.
When you need to archive and write a brief summary for the director
Archive all Gleap tickets with status RESOLVED created before January 1, 2026. Write the count to cell A1 of the Summary tab. Write a two-sentence summary to cell A3 describing what was archived: how many tickets, the date range covered, and the ticket types that made up the majority.
The pattern: export the list first if you need a record, then archive in the same prompt.
Try It
Get the 7-day free trial of SheetXAI and open an Excel workbook, then ask it to archive your resolved Gleap tickets from last quarter. The Gleap integration is included in every SheetXAI plan. For related workflows, see how to merge duplicate Gleap tickets in Excel or the Gleap in Excel overview.