The Scenario
You are a support operations lead. Q4 2025 is officially closed. Your active Gleap queue has 200 tickets with status RESOLVED that were created before January 1, 2026 and are clogging the dashboard for your team.
Your director wants the queue clean before the Monday all-hands. It is Friday at 3 PM.
The bad version of Friday afternoon:
- You open Gleap's ticket list, filter by status: RESOLVED and date: before Jan 1
- You select tickets in batches (Gleap's UI selects 20 at a time)
- You click Archive, confirm, wait for the page to reload
- You repeat until all 200 are done
- The page times out on batch 7
- You spend three hours on a task that should take three minutes.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that can call Gleap's archive API in bulk, so you never have to batch-select in the dashboard.
Open the SheetXAI sidebar and type:
Archive all Gleap tickets with status RESOLVED that were created before January 1, 2026. Write the total count of archived tickets into cell A1 of this sheet.
SheetXAI calls Gleap's API, identifies all matching tickets, archives them, and writes the count into A1. You check the number, it says 200, the queue is clean.
What You Get
- 200 archived tickets removed from the active queue
- Count written to cell A1 so you have a record to show your director
- Zero manual clicking in Gleap's dashboard
The active queue shows only open and in-progress tickets. Your team starts Monday looking at real work, not a backlog of resolved Q4 tickets.
What If the Data Is Not Quite Ready
Bulk archive operations need a pre-check before you run them. SheetXAI handles the review and the action in the same prompt.
When you want to see what will be archived before committing
You do not want to archive anything accidentally. You want to review the list first.
Fetch all Gleap tickets with status RESOLVED created before January 1, 2026. Write ticket ID, title, created date, and assigned agent to this sheet. Do not archive anything yet — I will review and confirm first.
When you only want to archive resolved BUG tickets, not feature requests
Some resolved tickets are feature requests your team still wants visible for roadmap reference.
Archive all Gleap tickets with status RESOLVED, type BUG, created before January 1, 2026. Write the count to cell A1. Leave resolved FEATURE REQUEST tickets untouched.
When you want to export the list, then archive
The compliance team wants a record of what was archived before it disappears from the active view.
Fetch all Gleap tickets with status RESOLVED created before January 1, 2026. Write ticket ID, title, created date, and assigned agent to this sheet — one row per ticket. Then archive all of them and write the final count to cell A1.
When you need to archive and generate a brief summary for the director
Your director wants a one-paragraph summary of what was cleaned up, not just a count.
Archive all Gleap tickets with status RESOLVED created before January 1, 2026. Write the count to cell A1. Then write a two-sentence summary to cell A3 describing what was archived: how many tickets, the date range covered, and the ticket types that made up the majority.
The pattern: export the list first if you need a record, then archive in the same prompt. The sheet becomes the paper trail.
Try It
Get the 7-day free trial of SheetXAI and open a Google Sheet, then ask it to archive your resolved Gleap tickets from last quarter. The Gleap integration is included in every SheetXAI plan. For related workflows, see how to merge duplicate Gleap tickets from a sheet or the Gleap in Google Sheets overview.