The Scenario
You are a support lead. Your Gleap AI chatbot answers user questions but it only knows what is already in the help center.
You have 80 question-answer pairs in an Excel workbook — the FAQ tab has question in column A, answer in column B, tag in column C. Every pair needs to go into Gleap's knowledge base so the bot can start using them.
The bad version of the next few hours:
- You open Gleap's knowledge base editor
- You paste question 1 from column A, answer 1 from column B, add the tag from column C
- You save
- You repeat 80 times
- By question 30 you are making typos
- The bot still cannot answer your most common support question.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that reads each row and creates the Gleap knowledge base entry.
Open the SheetXAI sidebar and type:
Create a Gleap QA snippet for every row in the FAQ tab — question in column A, answer in column B, tag in column C if present. Skip rows where column B is blank.
SheetXAI reads the 80 rows, calls Gleap's knowledge base API for each, and creates the snippets. Rows with no answer are skipped.
What You Get
80 Gleap knowledge base entries, each with:
- Question — from column A
- Answer — from column B
- Tag — from column C where present
The bot starts using the new snippets immediately. No publishing step, no approval queue.
What If the Data Is Not Quite Ready
Knowledge base content drafted in a workbook is rarely publish-ready. SheetXAI handles cleanup and creation in the same prompt.
When some answers are too short to be useful
Before creating Gleap snippets, check each answer in column B of the FAQ tab. If the answer is fewer than 15 words, expand it into a complete sentence that would actually answer the question. Write the expanded answer back to column B. Then create the Gleap QA snippet per row.
When questions are duplicated from multiple contributors
Before creating snippets, identify near-duplicate questions in column A of the FAQ tab. For duplicates, keep the more detailed version and skip the shorter one. Write "DUPLICATE — SKIPPED" to column D for skipped rows. Create snippets for the remaining rows.
When you only want to upload a specific tag category today
Filter to rows in the FAQ tab where column C is "billing" only. Create a Gleap QA snippet for each filtered row — question from column A, answer from column B, tag "billing." Skip all other rows.
When answers need consistent brand voice before going live
Rewrite each answer in column B of the FAQ tab to match a professional but friendly tone — clear, direct, second person ("you can..."). Then create a Gleap QA snippet per row with the rewritten answer. Write the final answer back to column B.
The pattern: clean the content and upload in one pass. No separate editing step, no manual pasting.
Try It
Get the 7-day free trial of SheetXAI and open your FAQ workbook, then ask it to push every question-answer pair to Gleap's knowledge base. The Gleap integration is included in every SheetXAI plan. See also how to create Gleap help center collections from an Excel workbook or the Gleap in Excel overview.