The Scenario
You are a support lead at a B2B SaaS company. Your AI chatbot in Gleap is answering user questions, but right now it only knows what is already in the help center.
You have 80 question-answer pairs in a Google Sheet — column A is the question, column B is the answer, column C is an optional tag like "billing" or "onboarding" — that your support team has been drafting for three weeks. Every one of them needs to go into Gleap's knowledge base so the bot starts using them.
The bad version of the next few hours:
- You open Gleap's knowledge base editor
- You paste question 1 into the "Question" field, answer 1 into the "Answer" field, add the tag
- You save
- You repeat 80 times
- By question 30 you are making typos
- The bot still cannot answer "how do I cancel my subscription" correctly.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that reads each row and creates the corresponding Gleap knowledge base entry, so you never have to open the Gleap editor.
Open the SheetXAI sidebar and type:
Create a Gleap QA snippet for every row in this sheet — question in column A, answer in column B, tag in column C if present. Skip rows where column B is blank.
SheetXAI reads the sheet, calls Gleap's knowledge base API for each row, and creates 80 QA snippets. Rows with no answer are skipped automatically.
What You Get
80 Gleap knowledge base entries, each with:
- Question — pulled from column A, exactly as written
- Answer — pulled from column B, no reformatting
- Tag — from column C where present, so entries are grouped correctly in Gleap
The bot starts using the new snippets immediately after the upload. No publishing step, no approval queue, no waiting.
What If the Data Is Not Quite Ready
Knowledge base content drafted in a spreadsheet is rarely ready to publish as-is. SheetXAI handles cleanup and creation in the same prompt.
When some answers are too short to be useful
A few cells in column B are just a word or two — "Yes," "See pricing page" — which will not help the bot give a real answer.
Before creating Gleap snippets, check each answer in column B. If the answer is fewer than 15 words, expand it into a complete sentence that would actually answer the question. Then create the Gleap QA snippet. Write the expanded answer to column B so we keep a record.
When questions are duplicated because two people drafted without coordinating
Some questions in column A are near-identical: "How do I cancel?" and "How can I cancel my subscription?" You do not want duplicate snippets confusing the bot.
Before creating the Gleap snippets, identify any duplicate or near-duplicate questions in column A. For duplicates, keep the more detailed version and skip the shorter one. Write "DUPLICATE — SKIPPED" to column D for skipped rows. Then create snippets for the remaining rows.
When you only want to upload a specific tag category today
You want to upload the "billing" entries first to address the most urgent support tickets.
Filter to rows where column C is "billing" only. Create a Gleap QA snippet for each filtered row — question from column A, answer from column B, tag "billing". Skip all other rows.
When the answers need to match your brand voice before they go live
The answers were drafted by five different people and the tone is inconsistent. Some are casual, some are robotic.
Rewrite each answer in column B to match a professional but friendly tone — clear, direct, and written in the second person ("you can..."). Then create a Gleap QA snippet for each row with the rewritten answer. Write the final version back to column B.
The pattern: instead of cleaning the content in one tool and then pasting it into Gleap manually, you clean and upload in one pass.
Try It
Get the 7-day free trial of SheetXAI and open your FAQ draft sheet, then ask it to push every question-answer pair to Gleap's knowledge base. The Gleap integration is included in every SheetXAI plan. For a related workflow, see how to create Gleap help center collections from a sheet or the Gleap in Google Sheets overview.