The Scenario
You are a product manager at a SaaS startup. It is Thursday at 4 PM and sprint planning is in 16 hours, 8 AM Friday morning.
Your team has been filing bug reports into Gleap all month. There are sixty-three open tickets across five engineers, with priority, assigned user, and sentiment scores that nobody has looked at together.
The bad version of Thursday evening:
- You open Gleap's dashboard and start reading tickets one at a time
- You copy ticket IDs, titles, and priorities into an Excel workbook by hand
- You get through forty of sixty-three tickets before you have to stop
- You finish the workbook at 10 PM, realize you forgot sentiment scores, and go back
- You walk into sprint planning with an incomplete list and no ranking logic.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that reads your Gleap account and writes the data directly into a tab, so you never have to copy a ticket ID by hand.
Open the SheetXAI sidebar and type:
Export all open Gleap tickets of type BUG to this workbook — include ticket ID, title, priority, created date, assigned user, and sentiment score in separate columns. Sort by priority descending, then by sentiment score ascending within each priority tier.
SheetXAI fetches all open bug tickets from Gleap and writes them into the workbook in the columns you described.
What You Get
A clean bug backlog table with:
- Ticket ID — so engineers can jump directly to Gleap
- Title — the one-line description
- Priority — P1 through P4, sortable
- Created date — so you can spot tickets that have been sitting too long
- Assigned user — visible at a glance for workload balancing
- Sentiment score — low scores flag tickets tied to frustrated users
The sort order puts P1 tickets with the lowest sentiment scores at the top — the bugs most likely to churn customers surface first, not buried at row forty.
What If the Data Is Not Quite Ready
Real Gleap backlogs are never clean. SheetXAI handles enrichment and the export in the same prompt.
When ticket types are mixed and you only want bugs
Export all open Gleap tickets where type is BUG only. Write ticket ID to column A, title to column B, priority to column C, created date to column D, assigned user to column E of the Bug Backlog tab. Skip anything that is not a BUG type.
When you need a calculated sprint score column
Export all open Gleap BUG tickets to the Bug Backlog tab. Add a column F called "Sprint Score": P1 = 4, P2 = 3, P3 = 2, P4 = 1, multiplied by the inverse of the sentiment score. Sort by Sprint Score descending.
When you only want tickets from the last 30 days
Export open Gleap BUG tickets created in the last 30 days only to the Bug Backlog tab. Include ticket ID, title, priority, created date, and assigned user. Skip anything older.
When you want to add triage decisions and push them back to Gleap
Export all open Gleap BUG tickets to the Bug Backlog tab — ticket ID, title, priority, assigned user. Leave column F blank labeled "Triage Decision." After I fill in column F, update the Gleap tag for each ticket to match the value I entered.
The pattern: triage in the workbook where you can sort and filter freely, then push decisions back to Gleap.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook, then ask it to pull your open Gleap bug tickets into a tab. The Gleap integration is included in every SheetXAI plan. For a related workflow, see how to merge duplicate Gleap tickets from an Excel workbook or the Gleap in Excel overview.