The Scenario
You are a product manager at a SaaS startup. It is Thursday at 4 PM and sprint planning is in 16 hours, 8 AM Friday morning.
Your team has been dumping bug reports into Gleap all month. There are sixty-three open tickets of varying priority, assigned to five different engineers, with sentiment scores, creation dates, and labels that nobody has looked at together.
The bad version of Thursday evening:
- You open Gleap's dashboard and start reading tickets one at a time
- You copy ticket IDs, titles, and priorities into a Google Sheet by hand
- You spend ninety minutes getting through forty of sixty-three tickets before dinner
- You finish the sheet at 10 PM, realize you forgot the sentiment scores, and go back
- You walk into sprint planning with a half-baked list and no ranking logic.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that reads your Gleap account and writes the data directly into your sheet, so you never have to copy a ticket ID by hand.
Open the SheetXAI sidebar and type:
Export all open Gleap tickets of type BUG to this sheet — include ticket ID, title, priority, created date, assigned user, and sentiment score in separate columns. Sort by priority descending, then by sentiment score ascending within each priority tier.
SheetXAI fetches all open bug tickets from Gleap, writes them into the sheet in the columns you described, and sorts them. You have a ranked backlog ready for sprint planning.
What You Get
A clean bug backlog table with:
- Ticket ID — so engineers can click directly to Gleap
- Title — the one-line description
- Priority — P1 through P4, sortable
- Created date — so you can spot tickets that have been sitting too long
- Assigned user — visible at a glance for workload balancing
- Sentiment score — low scores flag tickets tied to frustrated users
The sort order matters. P1 tickets with the lowest sentiment scores surface first, which means the bugs most likely to churn customers are at the top of the sprint list, not buried at row forty.
Want a different angle? Tell SheetXAI to add a column scoring each ticket by a weighted formula (priority × inverse sentiment), or to filter to tickets assigned to a specific engineer. It adjusts without rebuilding the pull.
What If the Data Is Not Quite Ready
Real Gleap backlogs are rarely clean. SheetXAI handles enrichment and the export in the same prompt.
When ticket types are mixed
Your Gleap project has bugs, feature requests, and general feedback all mixed together, and you only want bugs.
Export all open Gleap tickets where type is BUG only. Write ticket ID to column A, title to column B, priority to column C, created date to column D, assigned user to column E. Skip anything that is not a BUG type.
When you need a calculated score column
The team wants a single "sprint priority score" rather than two separate columns to eyeball.
Export all open Gleap BUG tickets to this sheet. Add a column F called "Sprint Score" calculated as: P1 = 4 points, P2 = 3, P3 = 2, P4 = 1, multiplied by the inverse of the sentiment score (so lower sentiment = higher urgency). Sort by Sprint Score descending.
When you only want tickets from the past 30 days
The backlog goes back eight months and includes tickets nobody plans to fix this quarter.
Export open Gleap BUG tickets created in the last 30 days only. Include ticket ID, title, priority, created date, and assigned user. Skip anything older. Write results to this sheet starting at row 2.
When you want to add a triage decision column and send the result back
The PM wants to mark each ticket as "this sprint," "next sprint," or "backlog" in column G, then update Gleap tags to match.
Export all open Gleap BUG tickets to this sheet with ticket ID, title, priority, and assigned user. Leave column G blank labeled "Triage Decision." After I fill in column G, update the Gleap tag for each ticket to match the value I entered.
The pattern: instead of triaging inside Gleap's UI one ticket at a time, you work in the sheet where you can sort, filter, and score freely, then push the decisions back.
Try It
Get the 7-day free trial of SheetXAI and open any Google Sheet, then ask it to pull your open Gleap bug tickets into the sheet. The Gleap integration is included in every SheetXAI plan. For a related workflow, see how to merge duplicate Gleap tickets from a sheet or the Gleap in Google Sheets overview.