The Scenario
You are a UX researcher. Six weeks ago you launched a 5-question NPS survey in Gleap to 800 users.
You need to present findings at the all-hands in two days. Your VP wants NPS broken down by plan tier, and she wants to know which open-text themes come up most often.
The bad version of the next two days:
- You open Gleap's survey dashboard and page through 800 responses
- You discover the export only shows aggregate numbers, not row-level data
- You write a support ticket asking for raw access
- You get a reply twelve hours later
- The all-hands is in four hours and you are still cleaning data in Excel.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that fetches Gleap survey responses and writes them into a tab you can analyse immediately.
Open the SheetXAI sidebar and type:
Fetch all responses from my Gleap survey named "Onboarding Feedback" and write them to the Responses tab — one row per response, with columns for respondent email, each question answer, submitted date, and plan tier if available.
SheetXAI retrieves all 800 responses and writes them into the Responses tab with one row per respondent.
What You Get
A response table with one row per survey submission:
- Respondent email — for follow-up with detractors
- Answer columns — one column per question
- Submitted date — to spot score trends over the six-week window
- Plan tier — from session metadata, ready for segmentation
With 800 rows in a workbook, you can calculate NPS in a formula in under a minute. Ask SheetXAI to do it and it writes the formula and result into a summary cell at the top.
What If the Data Is Not Quite Ready
Survey data rarely arrives analysis-ready. SheetXAI handles enrichment and the pull in the same prompt.
When the survey ID is in a cell on a Config tab
Fetch all Gleap survey responses for the survey whose ID is in cell A1 of the Config tab. Write one row per response to the Responses tab — respondent email, each answer, submitted date. Calculate NPS in cell B1 of the Summary tab.
When plan tier is not in the survey data
Fetch all Gleap survey responses for "Onboarding Feedback." For each respondent email, look up the plan tier from the Gleap session data. Write plan tier to column F of the Responses tab. Calculate NPS separately for starter, growth, and enterprise plans and put the three scores in a summary table on the Summary tab.
When you want to classify open-text responses by theme
Fetch all responses to "Onboarding Feedback." For each row where question 5 has text, classify the response as "Onboarding Friction," "Missing Feature," or "Positive." Write the classification to column G of the Responses tab. Count how many fall into each category and write the summary to the Summary tab.
When you need the complete report in one pass
Fetch all 800 responses from the "Onboarding Feedback" Gleap survey. Write them to the Responses tab — one row per response, with email, each question answer, submitted date, and plan tier from session metadata. Calculate overall NPS in cell A1 of the Summary tab. Calculate NPS by plan tier in a table in A3:B6. In column G of the Responses tab, classify each open-text answer in question 5 as "Onboarding Friction," "Missing Feature," or "Positive," and add a count breakdown to the Summary tab.
The pattern: pull the data and do the analysis in one prompt. The all-hands deck gets built from the Summary tab, not from 800 rows you are still reviewing.
Try It
Get the 7-day free trial of SheetXAI and open a new Excel workbook, then ask it to pull your Gleap survey responses and calculate NPS. The Gleap integration is included in every SheetXAI plan. See also how to export Gleap sessions for cohort analysis or the Gleap in Excel overview.