The Scenario
You are a UX researcher. Six weeks ago you launched a 5-question NPS survey in Gleap to 800 users on your SaaS platform.
You need to present the findings at the all-hands in two days. Your stakeholders want the NPS score broken down by plan tier — starter, growth, enterprise — and they want to know which open-text comments show up most often.
The bad version of the next two days:
- You open Gleap's survey dashboard and page through 800 responses manually
- You copy each row into a Google Sheet one by one, or try to find an export option
- You realize the export only gives you aggregate numbers, not row-level data
- You write a support ticket asking for raw access
- You get a reply twelve hours later
- The all-hands is in four hours and you are still cleaning data.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that fetches your Gleap survey responses and writes them into the sheet, so you can analyze them immediately.
Open the SheetXAI sidebar and type:
Fetch all responses from my Gleap survey named "Onboarding Feedback" and write them to this sheet — one row per response, with columns for respondent email, each question answer, submitted date, and plan tier if available.
SheetXAI calls Gleap's API, retrieves all 800 responses, and writes them into the sheet with one row per respondent. You now have a live table you can pivot, filter, and segment.
What You Get
A response table with one row per survey submission:
- Respondent email — so you can follow up with low scorers
- Answer columns — one column per survey question, labeled
- Submitted date — so you can see if scores changed over the six-week window
- Plan tier — pulled from session metadata, ready for segmentation
With 800 rows in a sheet, you can calculate the NPS score in a formula in thirty seconds. Promoters minus detractors, divided by total respondents. Ask SheetXAI to do it and it writes the formula and the result into a summary row at the top.
What If the Data Is Not Quite Ready
Survey exports rarely arrive analysis-ready. SheetXAI handles the cleanup and the pull in the same prompt.
When the survey ID is in a cell and you do not want to look it up manually
The survey IDs live in a reference tab and change each quarter.
Fetch all Gleap survey responses for the survey whose ID is in cell A1 of the Config tab. Write one row per response to this sheet — respondent email, each answer, submitted date. Calculate NPS in cell B1 of this sheet.
When you need to segment by plan tier that is not in the survey data
The survey did not capture plan tier, but your session metadata has it.
Fetch all Gleap survey responses for "Onboarding Feedback." For each respondent email, look up the plan tier from the Gleap session data. Write plan tier to column F. Then calculate NPS separately for starter, growth, and enterprise plans and put the three scores in a summary table starting at column H.
When you want to tag open-text responses by theme before presenting
Question 5 is an open text field. You want to group comments into three buckets: onboarding friction, missing features, and positive.
Fetch all responses to "Onboarding Feedback." For each row where question 5 has text, classify the response as "Onboarding Friction," "Missing Feature," or "Positive" based on the content. Write the classification to column G. Then count how many fall into each category and write the summary to a separate tab called Summary.
When you need a complete report: pull, score, segment, and summarize in one pass
You do not have time for multiple passes.
Fetch all 800 responses from the "Onboarding Feedback" Gleap survey. Write them to the Responses tab — one row per response, with email, each question answer, submitted date, and plan tier from session metadata. Calculate overall NPS in cell A1 of the Summary tab. Calculate NPS by plan tier (starter, growth, enterprise) and write a small table in A3:B6. In column G of the Responses tab, classify each open-text answer in question 5 as "Onboarding Friction," "Missing Feature," or "Positive," and add a count of each classification to the Summary tab.
The pattern: instead of pulling the data and then doing the analysis in separate steps, you ask for both in one prompt. The all-hands deck gets built from the Summary tab, not from 800 rows you are still cleaning.
Try It
Get the 7-day free trial of SheetXAI and open a new Google Sheet, then ask it to pull your latest Gleap survey responses and calculate your NPS. The Gleap integration is included in every SheetXAI plan. See also how to export Gleap sessions for cohort analysis or the Gleap in Google Sheets overview.