The Scenario
It's Monday morning and your support manager has already pinged you in Slack: she needs a snapshot of every open ticket from the past 7 days before the 10 AM ops review. You open Gorgias. The filter is buried two levels down. You get there, click "Export," wait for the CSV, open it in Excel, reformat the date column because Gorgias exports timestamps that Excel mangles, rename the headers to match your internal naming convention, and delete the five columns nobody needs.
The bad version:
- Export the CSV from Gorgias, open it in Excel, discover that "creation date" came through as a Unix timestamp.
- Spend fifteen minutes converting timestamps to readable dates, renaming headers, deleting irrelevant columns.
- Paste the result into the ops review deck manually, realize you forgot to filter for "open" status only, and start over.
You're supposed to be analyzing these tickets, not babysitting a spreadsheet pipeline. That ops meeting is in forty minutes.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your data, understands what you're looking at, and through its built-in Gorgias integration it can query Gorgias directly and write the results wherever you point it. You don't export anything.
Pull all open Gorgias tickets created in the last 7 days and list them in the "Triage" worksheet starting at row 2, with ticket ID in column A, subject in column B, customer email in column C, and creation date in column D
What You Get
- Ticket IDs land in column A, formatted as plain numbers — no leading characters, no extra formatting.
- Subjects in column B, truncated at 200 characters if any ticket subjects run long.
- Customer email in column C, lowercase.
- Creation date in column D as a readable date (YYYY-MM-DD), not a timestamp.
- If any ticket is missing a customer email, SheetXAI writes "no email on file" so the row isn't silently incomplete.
What If the Data Is Not Quite Ready
The filter needs a status and a date range, but your workbook has neither
Pull all Gorgias tickets where status is "open" and creation date falls between 2026-05-07 and 2026-05-14, then list them in the "Triage" worksheet with ticket ID in column A, subject in column B, email in column C, and date in column D
You want to include the assignee team so you can sort by team during the review
Pull all open Gorgias tickets from the last 7 days with ticket ID in column A, subject in column B, customer email in column C, creation date in column D, and assigned team name in column E — leave column E blank if unassigned
Your workbook already has some tickets from last week and you only want the new ones appended
Fetch open Gorgias tickets created after 2026-05-10 and append them below row 45 in the "Triage" worksheet with the same column structure: ID in A, subject in B, email in C, date in D
Your manager wants count-by-assignee plus the full list in one go
Pull all open Gorgias tickets from the last 7 days. Write the full list in the "Triage" worksheet starting at A2 with ID, subject, email, date, and assigned team. Then write a summary table in the "Summary" worksheet at A1 showing each team name and how many open tickets they currently hold
One prompt covers the data pull, the writeback, and the rollup — no intermediate steps.
Try It
Get the 7-day free trial of SheetXAI and open an Excel workbook where you'd normally paste a Gorgias export, then ask it to pull last week's open tickets directly. For related tasks, see how to bulk tag those same tickets or explore everything you can do with the Gorgias integration overview.