The Scenario
You are a support manager. You need to standardize responses across three mailboxes before the new quarter starts Monday. Legal and Customer Success approved 40 templates. They are in an Excel workbook called 'Reply Library': reply name in column B, text content in column C, mailbox ID in column A.
Each template needs to exist as a saved reply in its assigned mailbox. That is up to 120 saved reply API calls.
The slow version:
- Open Help Scout, navigate to Mailbox 1 settings, go to Saved Replies
- Click New Saved Reply, type the name, paste the content, click Save
- Do it 39 more times in Mailbox 1
- Switch to Mailbox 2 settings, start over
- You finish Mailbox 2 at 7 PM on Friday. Mailbox 3 will have to wait until Monday, which means the new quarter starts without standardized responses.
The fast version is one prompt before you close your laptop.
The Easy Way: One Prompt in SheetXAI
SheetXAI reads each row in your 'Reply Library' tab and calls the Help Scout API to create the saved reply in the specified mailbox, without you opening the settings panel.
Open the SheetXAI sidebar and type:
Create saved replies in my Excel 'Reply Library' sheet across three Help Scout mailboxes — the mailbox ID is in column A, reply name in B, and content in C.
SheetXAI reads all the rows, groups by mailbox, and creates each saved reply in the correct mailbox. All 40 templates, all three mailboxes, done before you close the workbook.
What You Get
Saved replies created across all three mailboxes, matching your 'Reply Library' tab exactly:
- Reply name from column B
- Content from column C
- Created in the correct mailbox based on column A
- No UI work — the replies appear in Help Scout settings when the prompt finishes
If all templates go into the same mailbox, you do not need a mailbox column:
Create a Help Scout saved reply in mailbox ID 77201 for each row in my workbook — column B is the reply name, column C is the text content.
One prompt, one mailbox, forty replies. Done.
What If the Data Is Not Quite Ready
When reply names are not consistent with your naming convention
Your workbook has a mix of formats: "Refund Request," "refund request," "REFUND - Request."
Before creating saved replies, normalize the reply names in column B to title case and prepend "SR: " to each one. Then create a saved reply in the mailbox specified in column A for each row.
When some replies have placeholder text that needs to be stripped
A few rows still have [INSERT NAME] or [TBD] markers.
Before creating saved replies, scan column C for any text containing "[" and "]" markers. Flag those rows in column D with "INCOMPLETE — review before creating" and skip them. Create saved replies for all clean rows using column A for mailbox ID and column B for reply name.
When you need to load the same 40 replies into three mailboxes and the mailbox column only lists one
Your workbook was set up for one mailbox but now you need all three.
For each row in my 'Reply Library' tab, create a Help Scout saved reply in mailbox 77201, mailbox 77202, and mailbox 77203. Use column B for the reply name and column C for the content. Create it in all three mailboxes for each row.
When you need to create the replies across three mailboxes and verify the count in each mailbox afterward
You want confirmation that all 40 replies landed in each mailbox before you sign off.
For each row in my 'Reply Library' tab, create a saved reply in Help Scout mailboxes 77201, 77202, and 77203 using column B for the name and column C for the content. After creating all replies, fetch the saved reply count for each mailbox and write the counts into cells E1, E2, and E3 as a verification check.
The pattern: describe the operation once, let SheetXAI handle the API calls, and use the verification step to confirm the result without clicking through settings.
Try It
Get the 7-day free trial of SheetXAI and open your templates workbook, then ask it to load replies into whichever mailboxes you specify. The Help Scout integration is included in every SheetXAI plan. For related workflows, see how to pull CSAT data by agent or the Help Scout in Excel overview.