The Scenario
You are a support manager at a 12-person team. You have been asked to standardize responses across three mailboxes before the start of the new quarter. Legal and Customer Success have approved 40 response templates. They are sitting in a Google Sheet: reply name in column A, text content in column B.
Each template needs to exist as a saved reply in all three mailboxes. That is 120 saved replies to create.
The slow version:
- Open Help Scout, navigate to Mailbox 1 settings, go to Saved Replies
- Click New Saved Reply
- Type the name, paste the content
- Click Save
- Repeat for the other 39 templates in Mailbox 1
- Switch to Mailbox 2, do it again from the top
- You finish Mailbox 2 at 6 PM, miss the team standup, and still have Mailbox 3 left.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI reads each row in your Templates sheet and calls the Help Scout API to create a saved reply in the mailbox you specify, so you never open the settings panel.
Open the SheetXAI sidebar and type:
Create a Help Scout saved reply in mailbox ID 77201 for each row in my 'Templates' sheet — column A is the reply name, column B is the text content.
SheetXAI reads the 40 rows and creates 40 saved replies in mailbox 77201. If you need all three mailboxes, add them to the same prompt.
What You Get
Forty saved replies created in the mailbox, matching the content in your sheet exactly:
- Reply name from column A
- Content from column B
- API-created — not typed by hand
- No UI work — the replies appear in Help Scout settings when the prompt finishes
To handle multiple mailboxes at once:
For each row in my 'Templates' sheet, create a saved reply in Help Scout mailbox 77201, mailbox 77202, and mailbox 77203. Column A is the reply name, column B is the content. Create the reply in all three mailboxes for each row.
One prompt, three mailboxes, forty replies each. You do not open the settings panel once.
What If the Data Is Not Quite Ready
When reply names are not consistent with your naming convention
Your sheet has a mix of formats: "Refund Request," "refund request," "REFUND - Request." You want a consistent prefix before loading.
Before creating saved replies, normalize the reply names in column A to title case and prepend "SR: " to each one. Then create a saved reply in mailbox ID 77201 for each row.
When some replies have placeholder text that needs to be stripped
A few rows in the sheet still have [INSERT NAME] or [TBD] markers from the drafting process.
Before creating saved replies, scan column B for any text containing "[" and "]" markers. Flag those rows in column C with "INCOMPLETE — review before creating" and skip them. Create saved replies for all clean rows in mailbox 77201.
When the mailbox is in column A and the content is in columns B and C
Your sheet was structured for a different tool and the mailbox ID is already in the sheet.
For each row in my 'Reply Library' sheet, create a Help Scout saved reply using the mailbox ID in column A, reply name in column B, and content in column C.
When you need to create the replies across three mailboxes and then verify the total count loaded
You want confirmation that all 40 replies exist in each mailbox after the run.
For each row in my 'Templates' sheet, create a saved reply in Help Scout mailboxes 77201, 77202, and 77203 using column A for the name and column B for the content. After creating all replies, fetch the saved reply count for each mailbox and write the counts into cells E1, E2, and E3 as a verification check.
The pattern: describe the operation once, let SheetXAI handle the API calls, and use the verification step to confirm the result without clicking through settings.
Try It
Get the 7-day free trial of SheetXAI and open your templates sheet, then ask it to load replies into whichever mailboxes you specify. The Help Scout integration is included in every SheetXAI plan. For related workflows, see how to pull CSAT and agent performance data or the Help Scout in Google Sheets overview.