The Scenario
The rebrand went live last week. Now someone in Ops has handed you an Excel workbook of 300 Sendbird user accounts whose display nicknames need to change from the old company name format to the new one. Column A has user_id, column B has the new nickname. You are the third person this has been handed to. The first two said it would take too long.
The bad version:
- Open the Sendbird dashboard, navigate to Users, search for the user_id in row 1, click Edit, update the nickname to the value in column B, save — then repeat for row 2
- After 30 minutes you've updated 12 users and have 288 to go
- Lose your place when you switch windows to answer a Slack message, update one user twice while skipping another, realize this only after you've moved on
Nobody hired you to type nicknames into a dashboard.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads your rebrand mapping — old user_id, new nickname — and through its Sendbird integration it pushes the update to each account, writing back whether it succeeded so you have a complete record of the run.
Update every user in this Excel workbook: use the user_id in column A and set their Sendbird nickname to the value in column B, recording the result in column C
What You Get
- All 300 rows processed in one pass — no dashboard clicking, no losing your place
- Column C shows "updated" for successes and the specific error for failures
- Users who no longer exist in Sendbird surface in column C with the error so you know exactly which ones to investigate
- The workbook becomes your audit record showing which accounts were updated and which weren't
What If the Data Is Not Quite Ready
You also need to update the profile_url for some users
For each row in this workbook, update the Sendbird user identified by user_id in column A — set their nickname to the value in column B and, where column C is not empty, also set their profile_url to the value in column C — write "updated" or the error into column D
Some rows have users who don't exist in Sendbird yet and need to be created instead of updated
For each row in this workbook, try to update the Sendbird user in column A with the nickname in column B — if the user is not found, create a new Sendbird user with that user_id and nickname instead — write "updated," "created," or the error into column C
The new nicknames have inconsistent capitalization
For each row in this workbook, convert the nickname in column B to title case — then update the Sendbird user in column A with that normalized nickname and write the result into column C
Full rebrand run: flag bad rows, normalize nicknames, push updates, log results
For each row in this workbook where column A has a user_id and column B has a nickname: convert the nickname in column B to title case, update the Sendbird user in column A with the normalized nickname, write "updated" or the error into column C — for any rows where column A or B is blank, write "MISSING DATA" into column C
One prompt, the entire 300-user rebrand run done and documented.
Try It
Get the 7-day free trial of SheetXAI and open the Excel workbook with your user rebrand mapping, then ask it to push all the nickname updates to Sendbird and confirm each one. Also see: Bulk Provision Sendbird User Accounts From an Excel workbook and the Sendbird integration overview.