The Scenario
You are a customer success manager. Your team handles accounts for a mid-size e-commerce brand. This morning your VP dropped 100 tracking numbers into an Excel workbook on the Tracking Sheet tab and asked you to identify any packages with a delivery exception or delay before noon. Customers with stuck packages need a proactive outreach call today.
The bad version of this morning:
- You open the Shippo tracking UI in a browser tab and your workbook in another
- You paste tracking number one, read the status, copy it, switch to Excel, type it in
- You do this for the next 99 rows
- It is 11:20 AM and you have checked 42 of them
- You have missed the window to call the other 58 customers before noon.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that reads the tracking numbers and calls Shippo for each one, so you never have to switch tabs.
Open the SheetXAI sidebar and type:
For each row in my Delivery Status tab, look up the Shippo tracking status using the carrier code in column A and tracking number in column B, then write delivered status and tracking history summary into columns D and E.
SheetXAI reads all 100 rows, calls Shippo's tracking endpoint for each carrier-and-number pair, and writes the current status and a tracking summary into D and E.
What You Get
A complete status update across every shipment in the workbook:
- Column D — current delivery status: delivered, in_transit, pre_transit, returned, failure, or unknown
- Column E — a short summary of the tracking history for each shipment
- Exception rows visible immediately — shipments with a failure status or a multi-day stall in in_transit stand out without manual scanning
Your team can filter column D and find every exception in seconds. No Shippo dashboard, no individual lookups.
What If the Data Is Not Quite Ready
Tracking status lookups have their own edge cases. SheetXAI handles them in the same prompt.
When carrier codes are missing or inconsistent
Some rows have "UPS," some have "ups," some have "United Parcel Service." Shippo's endpoint needs a specific format.
Normalize the carrier codes in column A of my Delivery Status tab to Shippo's required format before looking up tracking status. Write the normalized carrier code back into column A, then write the status and tracking history summary into columns D and E.
When you only want to check packages that have been in transit for more than three days
You do not need to check every row, just the ones that might be stuck.
For each row in my Delivery Status tab, look up the Shippo tracking status. If the status is "in_transit" and the most recent event date is more than 3 days ago, write "FLAG" into column F, otherwise write "OK." Write the status and history summary into columns D and E for all rows.
When you want to check status and write a draft outreach message for flagged shipments
Your reps need a first-draft call script for each delayed package before the noon deadline.
For each row in my Delivery Status tab, look up the Shippo tracking status using column A and column B. Write the status into column D and tracking summary into column E. For rows where the status is "failure" or where in_transit status is older than 3 days, write a short customer-facing message into column F: "Hi [recipient name from column C], we are following up on your package — it appears to be delayed. The last update we have is [most recent event]. We are looking into it."
When you need status, tracking history, and a recommended action column in one shot
Your CS team routes decisions based on history, not just current status.
For each row in my Delivery Status tab, fetch the Shippo tracking status and full event history. Write current status into column D, the most recent event date into column E, and a recommended action into column F: "call customer" if no movement in 3+ days, "monitor" if normally in transit, or "close" if delivered.
The pattern: status lookup, flagging, and action routing in one prompt. Your CS team has a prioritized call list before lunch.
Try It
Get the 7-day free trial of SheetXAI and open any Excel workbook with carrier codes and tracking numbers, then ask it to fetch Shippo tracking status for every row. The Shippo integration is included in every SheetXAI plan. For related workflows, see how to purchase label transactions in bulk in Excel or the Shippo in Excel overview.