The Scenario
You are a customer success manager. Your team handles accounts for a mid-size e-commerce brand. This morning your VP dropped 100 tracking numbers into a Google Sheet and asked you to identify any packages with a delivery exception or delay before noon. Customers with stuck packages need a proactive outreach call today.
The bad version of this morning:
- You open the Shippo tracking UI
- You paste tracking number one, read the status, copy the result, switch to the sheet, type it in
- You do this for the next 99 rows
- It is 11:20 AM and you have checked 45 of them
- You have missed the window to call the other 55 customers before 12.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that reads the tracking numbers and calls Shippo for each one, so you never have to switch tabs.
Open the SheetXAI sidebar and type:
For each row in my Tracking Sheet, look up the Shippo tracking status using the carrier code in column A and tracking number in column B, then write the current status and most recent event date into columns C and D.
SheetXAI reads all 100 rows, calls Shippo's tracking endpoint for each carrier-and-number pair, and writes current status and last event date into C and D.
What You Get
A complete status update across every shipment in the sheet:
- Column C — current status: delivered, in_transit, pre_transit, returned, failure, or unknown
- Column D — the date and timestamp of the most recent tracking event
- Exception rows visible immediately — shipments with a "failure" status or multi-day stall in "in_transit" stand out without manual scanning
Your team can sort column C and identify every exception in ten seconds. No scrolling through Shippo's dashboard, no individual lookups.
Want more detail? Ask SheetXAI to write a short description of the most recent tracking event into column E as well, so your reps have context for the customer call.
What If the Data Is Not Quite Ready
Tracking status lookups have their own edge cases. SheetXAI handles them inline.
When carrier codes are missing or inconsistent
Some rows have "UPS," some have "ups," some have "United Parcel Service." Shippo's tracking endpoint needs a specific carrier code.
Normalize the carrier codes in column A to Shippo's required format (usps, ups, fedex, etc.) before looking up tracking status. Write the normalized carrier code back into column A, then write the status and most recent event date into columns C and D.
When you only want to check packages that have been in transit for more than three days
You have 100 tracking numbers, but you only need to flag the ones that might be stuck.
For each row in my Tracking Sheet, look up the Shippo tracking status. If the status is "in_transit" and the most recent event date is more than 3 days ago, write "FLAG" into column E, otherwise write "OK." Write the status and most recent event date into columns C and D for all rows.
When you want to check status and write a draft outreach message for each flagged shipment
Your reps need a first-draft call script for each delayed package. You want it ready before noon.
For each row in my Tracking Sheet, look up the Shippo tracking status using the carrier code in column A and tracking number in column B. Write the status and last event date into columns C and D. For any row where the status is "failure" or where in_transit status is older than 3 days, write a short customer-facing message into column E in this format: "Hi [recipient name from column F], we wanted to reach out — your package appears to be delayed. The last update we have is [last event from column D]. We are looking into it and will follow up shortly."
When you need status, last event, full tracking history summary, and a recommended action in one shot
Your CS team makes routing decisions based on tracking history, not just current status.
For each row in my Tracking Sheet, fetch the Shippo tracking status and full event history. Write current status into column C, last event date into column D, and a two-sentence summary of the tracking history into column E. In column F, write a recommended action: "call customer" if the package has had no movement in 3+ days, "monitor" if it is in transit normally, or "close" if it is delivered.
The pattern: status lookup, flagging, and action assignment in one prompt. Your CS team has a prioritized call list before lunch.
Try It
Get the 7-day free trial of SheetXAI and open any sheet with carrier codes and tracking numbers, then ask it to fetch Shippo tracking status for every row. The Shippo integration is included in every SheetXAI plan. For related workflows, see how to purchase label transactions in bulk or the Shippo in Google Sheets overview.