How to Connect Delighted to Google Sheets (4 Methods Compared)

The Problem With Getting Sheet Data In and Out of Delighted

You have a Google Sheet full of customer records — emails, names, plan tiers, churn flags — and you need them flowing into Delighted to trigger NPS surveys, or you need the survey responses flowing back out so your team can act on them. Either direction involves more steps than it should.

Delighted is purpose-built for the Net Promoter System. It collects feedback well. But the default path for most teams is: export a CSV from Delighted, open it in Sheets, match columns by hand, update formulas, and repeat every time a new wave of responses comes in. Or the reverse — format a contact list in Sheets, save it, upload it to Delighted, discover a column header mismatch, fix it, upload again.

Below are the four approaches teams use. Only the last one removes the manual layer entirely.

Method 1: Manual Copy-Paste

The default rhythm. Download a CSV export from Delighted, open it in Sheets, clean up the column names, paste the data into the right tab, format the date columns, and hope nothing changed in the export schema since last time.

For a quarterly NPS review? Manageable. For a team running weekly pulse checks across three customer segments? That export-clean-paste cycle eats thirty minutes every Friday, and it compounds the moment someone adds a new custom property to Delighted that doesn't map cleanly to your existing columns.

The data arrives stale by the time you've finished wrangling it.

Method 2: Zapier or Make

Both platforms have Delighted connector options. You can wire up a trigger on a new Delighted response, map the fields to your sheet, and write each result into a new row automatically.

Before going further — a quick gut-check. Do you know what a webhook trigger is? Have you mapped API fields before? Does "authentication token" feel like something you'd know where to find in Delighted's developer settings? If those terms feel unfamiliar, this approach isn't the right fit. Skip to Method 3 or 4.

Still here? Good. The setup is real but takes effort: you authenticate the Delighted connector, pick a trigger event, map the response fields to your sheet columns one by one, test with a live survey response, and debug any type mismatches in the date or score fields. Once it runs, it runs.

But a row-at-a-time trigger is not the same as a bulk pull.

If 200 responses came in last week while the Zap was paused, those rows don't backfill. You get new responses going forward, not a complete picture.

You probably just need to analyze last quarter's full NPS dataset and you're not entirely sure how to wire a Zap. So you ask whoever on your team handles automations, and now you're in a Slack thread waiting while they're juggling three other things. If they get to it by Thursday, great.

Cost and complexity climb fast once you start chaining steps — like filtering detractors, writing them to a separate tab, and flagging follow-ups.

Method 3: The Previous Generation — Connector Add-Ons

Until recently, the standard approach for repeatable Delighted ↔ Google Sheets workflows was a family of add-ons that let you configure column mappings once, save a template, and run it on demand. You picked your Delighted endpoint, mapped each response field to a column, saved the config, and ran it.

That was a genuine improvement over copy-paste. Configs were reusable, output was consistent, and the team could train someone new on "just click run" without a ten-minute explanation.

But you were still responsible for designing the template, mapping the fields, setting the date range filters, handling the pagination logic for large response sets, and fixing the config every time Delighted changed a field name. The add-on moved the data. The thinking was still entirely yours. And when a custom property got renamed in your Delighted account, the config silently broke until someone noticed the column had stopped populating.

This is the previous generation. It worked. It asked a lot.

The Easy Way: Using SheetXAI in Google Sheets

There is a different way entirely. SheetXAI is an AI agent that lives inside your Google Sheet. It reads the sheet, understands what you are looking at, and through its built-in Delighted integration it can push to or pull from Delighted for you. No template configuration, no automation glue, no translating your question into a field-mapping exercise. You just ask.

Example 1: Pull all detractor responses into a segmentation tab

Fetch all Delighted survey responses from the past 90 days and write respondent email, NPS score, comment, and response date into columns A through D of the NPS Results sheet

SheetXAI calls the Delighted API, paginates through the full response set, and writes each row directly into the target tab — score in column C, comment in D, date formatted consistently.

Example 2: Calculate your NPS score on the fly

Fetch all Delighted responses, calculate the NPS score (promoters minus detractors as a percentage), and write the score plus a breakdown of promoter/passive/detractor counts into the Summary sheet

Instead of pulling raw data and then writing your own COUNTIF formulas, you ask for both in one prompt. SheetXAI handles the conditional bucketing and the arithmetic inline.

Try It

Get the 7-day free trial of SheetXAI and open any Google Sheet connected to your Delighted account, then ask it to do one of the tasks above. The Delighted integration is included in every SheetXAI plan.